Bevan Group Practice Bevan Way, Widnes WA8 6TR

"Phoned up for an appointment which I couldn't get yet the lady on reception 'Tracy' her name is, was more than helpful. Ahead went above and beyond to help me get my medication before the bank holiday. She Is what makes customer service! An absolute credit to the practice."

"This morning I rang up to make an appointment and explained I needed to see a female dr. The lady I spoke to said she could book me in for 2pm that day and gave me the name of the Dr (foriegn name) and explained this was a female doctor. When i arrived the self check in wouldn't confirm it was myself, however eventually did.Due to this I hadn't noticed the name of the Dr it stated I was seeing. At 2.20pm I had still not been called through so I went to see the receptionist. Her abrupt answer was it's only 20mins after your appointment you know, like I wasn't aware of the time! She then said my appointment had been voided as it hadn't booked me in. She would have to see could I still be seen! She then confirmed I could and it was Dr Connor. I explained I had requested a female Dr and this was confirmed. She argued this wasn't case like I was a complete idiot. She said It was the reception supervisor or manager that had booked me in, and it was Dr. O'connor. I asked her to name all the doctors so I could tell her which name I was given, as I could assure her it wasn't my own Dr who was Dr O'connor . There was a good reason I had requested a female Doctor. She said I'll call the person who booked you in, then said oh no she has already gone home. Dr O'connor then came out and I explained It had been confirmed a female Dr would see me. He asked would I still care to speak to him. After having to take unpaid time off work and not knowing when I could next get an appointment I had no choice. However I'm totally disgusted I was put in an uncomfortable situation, having to discuss something I did not feel comfortable with a male Dr. But more so the receptionist attitude from the word go."

"I joined this practice after moving to the area 6 years ago and on every occasion I have needed to use their services I have been treated as an individual and recieved outstanding care. As a busy working mum I have found the econsult service has been particularly useful in assisting access to a GP. I will definitely use again."

"There is an ongoing problem with phone lines (at least past two years). I've mentioned it before and I can't be the only one. Multiple times, after getting on the line and getting in queue, it disconnects me. I've tried different phones. Today was it for me, it kicked me out the queue 8 times in 15 minutes. The doctors are fine, that is, when I actually can get through to one. But I'm changing practices."

"The doctors and nurses are brilliant, however it’s the reception staff that lets this practice down. They are rude, abrasive and short tempered, who give inconsistent / contradicting information depending which receptionist you speak to, which points to lack of internal communication and training. Appointment times and availability could be much better."