Royal Liverpool University Hospital Emergency Department

"The receptionist on duty at night was busy on her mobile phone and she wasn’t happy that she was interrupted even though she finished her texting first before attending the patient. The triage nurse (day shift) in assessment room 1 was rude and lacks empathy. But the sister who was on duty at night was alright. The service in the morning seems faster as I reached AnE about 1015 and done by 3pm. However, my GP was surprised even I that I was sent home. So, he asked me to go back with a referral to medical ward admission. I reached AnE with the referral, seen the sister after 2.5 hours and advised me that the medical team will call me in a couple of hours.. that was around 1030pm and after almost 5 hours Im still sitting at AnE waiting… I find the service very disappointing and unacceptable."

"I had 3 clinic tonic seizures after 20 years when I had meningitis 3 times.The muse was trying to take my blood,I I raised my voice and asked her to stop to because she was hurting me she wanted to try for a third time so obviously wasn’t listening to me.I wasnt trying to be rude but when she tried again she said she would ask the consultant do it. His first comment was’you shouldn’t should not shout at my nurses.My veins are very poor duevto many operations ins and 3 noughts of meningitis in 2002 caused by shunt infections. He also said they patients with epilepsy all the.He knew I live alone and still wanted me to go home the same day.Ibhad to stay overnight because I’d lost something another nurse was rude a pointed outthst she’d organised ambulance for and now I’d have to stay at overnight.A person who lives alone with should not be sent home the same day.I did apologise to nurse who tried to take my blood and she well I accept yore apology. If this happens to someone else get a reltativebto stay over weekend and phone GP after weekend,you’ll get better care and probrsly be aked why you did not go to A ndE."

"A fairly poor emergency department, being one of, if not the largest emergency department for Liverpool there was a massive lack of blankets and the building was massively overcrowded, with some people being treated in the corridors. The automatic door was broken (and clearly had been for a while) so staff were required to push it open and closed."

"Catalogue of (dangerous) errors from start to finish. I was shunted here from ultrasound after having been diagnosed with a femoral dvt. I was in agony. I waited 2 and a half hours to be seen by a triage nurse. I had watched ppl who had come in after me be seen for about 45 minutes. Curious about what was happening. I enquired at the desk and it transpired that they had not printed out my notes. Absolutely no effort at all was made to rectify this mistake and place me back in my position in the queue. When I finally got into the filthy waiting room, the same thing happened. People who had arrived after me were being seen and discharged, whilst I was sat in agony on a hard chair with CONFIRMED DVT. After 5.5 hours in a&e at 1am I asked how long I woud have to wait. They said only 5 people were in front of me and I would be seen soon. After another 3 hours watching an endless stream of people go in and leave, I asked again at 4am when I would be seen.A doctor picked up on this conversation and checked my notes and referred me to a clinic two days later. I had waited 8.5 hours in a&e for a referral to another clinic!!!! No treatment was necessary from the start. Ultrasound made the first error in sending me there in the first place. HOWEVER, a&e staff are just as much to blame for not picking up on this. I sat for 8.5 hours on a hard chair with femoral dvt- which would only have made things worse, and is potentially dangerous. They could have discharged me during triage. All in all, when something created to help people becomes potentially hazardous to the very people it intends to help, then the system is broken. Yes the NHS needs more money. But that is no excuse for the human incompetence at every level and quite frankly, the lies and fobbing off that I sadly experienced. Yrs, the staff are friendly and under intense pressure but one would expect a basic level of organisational competence. I would not recommend a visit to Liverpool A&e to anyone."

"GP told me to go to the Royal for an emergency brain scan and lumbar puncture. Waited for 4 hours with no triage whilst several people before me were called more than once. Then they called about 6 names with no response and it just seemed totally unorganised. Terrible terrible service, rather die at home."