TONI&GUY Harrow

"Hair cut was loop sided and asymmetrical. Stylist didn't speak proper English. Had to return. Terrible terrible customer service. Wanted to double charge! All about money in this salon. Haven't been since"

"A huge thank you to Matteo for my wonderful hair cut today. Not only did you take the time to listen to what I wanted to do with my hair, you also gave me honest advice and then worked on my hair with great care and attention to detail to achieve what I wanted. You being a warm, considerate and attentive person was a bonus, thank you again. Warm wishes, J"

"Timea is the best hairdresser I've had, hands down. Attentive, listens, cares and has amazing hairdressing skills! Even though I have moved out from Harrow, I will always go back to have my hair cut with her. Toni&Guy should be proud to have Timea in their team."

"Very poor customer service. I have been a customer for a long time at the Harrow branch. I have always booked appointment over the phone and never through the website. First time in so many years I missed my appointment due to an emergency and they took £30 for non attendance from my bank card that they held in their system without my permission. When I asked for a refund they said it is on their website that £30 will be deducted. I have never been on their website and neither was I advised to check the website. The receptionist should have told me that they will use the old stored card details and take £30 for non attendance but she did not. In 11 years of getting a haircut at Toni and Guy this is the first appointment I have ever missed. One would expect at least a goodwill gesture for old established clients. They are obviously not following GDPR policy. I have now found another hairdresser and have left Toni & Guy for good. Really it is their loss as I was spending about £200 per year at their salon. Hope deducting £30 was worth it for them!"

"Really bad. Came in to the Tony and guy harrow branch with husband and 2 children, husbands hair cut was OK. Stayed for about 2 and a half hours for keratin treatment, did not wash for 4 days, straightened every day, washed with sulphate free shampoo after, my hair has become like dread locks, they charged me £200 for treatment. I phoned and compained, the manager directed me to email and send photos to client care email, a week on, I have heard NOTHING. Sent a follow up email that I will complain if I didnt hear anything. THIS IS THIEVERY of working class people, I WANT MY MONEY BACK. Do not go!! Go to RUSH in Harrow, their keratin treatment WORKED ."