Papa Johns Pizza,

97 North Street, Romford RM1 1EU

"Poor service and very little care. Consistently waiting up to two hours for pizza and when it arrives its nearly always cold. Complaints to the restaurant are often ignored and you have to go through head office to get a refund. Would not recommend this particular one."

"Gave me and my friends very bad food poisoning! I called them to report and they said it's impossible. Will never order from here again."

"Ordered this food at 8:30pm on a Sunday, an hour went by and the tracking was still on the first step. Tried calling multiple times, no answer, after 8 calls and an hour and 20 mins had gone by. I was answered, told sorry and the food would be here in 10 mins as it was just out of the oven and left the store 5 mins ago, obviously lies as the food turned up 35 mins later! That's pretty much 2 hours to deliver a pizza! And to top the whole terrible experience off, the pizza was burnt around the crust yet cold and the extra sauce I ordered was the wrong type... This store is usually taking at least 45 mins to an hour to deliver food so is slow at the best of times, but this is the worst experience I've ever had ordering a pizza... Do not get papa johns here, order it from somewhere else or just choose another pizza place because this one is bad from start to finish."

"My husband and I ordered from this place and we were disgusted! If we could give no stars we would. This is not the first time their service was appalling. We gave them the benefit of the doubt last time when they took 2 hours to deliver our food, yesterday was the same situation. They would not answer their phone and the food was taking so long to arrive we decided to drive up there and collected it ourselves after waiting 2 hours. Even then the food was so dry and tastes like cardboard ! We will NEVER be going here again and we advise the same to anyone else ordering from here unless you want to chuck money in the bin !!"