Smile Dental Care - Tower Hamlets

"Can never get hold of this dentist, even if you send a voice message you won't get anything back. Hopefully I can register at a new dentist soon so I won't have to bother calling."

"Had appointment with a lady never in my life I needed fillers or had holes or pockets . Since she cleaned my teeth my roots hurts fe sensitive and create gaps in gum I feel like holes been drilled in ."

"Worse experience I have had at the dentist. The dentist was extremely rude, poked at my teeth in multiple places causing unnecessary pain and excessive bleeding! I ended up stopping her and leaving without treatment. She was extremely unprofessional and I felt humiliated. When a patient visits the dentist they already feel vulnerable, and this was a very disturbing experience and wouldn’t wish it on anyone. Stay clear of this surgery and save your money. A formal complaint was made over two weeks ago and I still have not even received an acknowledgment of this email let alone an apology. To add to the disturbing experience, I was made to pay for the treatment I never received! Poor service from start to finish. I will now be taking my complaint to the General Dental Practice as this practice needs to be shut down. The high staff turnover is proof of their lack of competence"

"They removed me from the system during covid when they canceled the appointment. Recorded it as missed appointment. Re-registered after 3 years. I have an appointment today and already running 40 minutes late. Was not advised by the receptionist there's a delay. I had another appointment to attend after. When I was called in, another patient was inside. I was seen in a hurry, what can I say about the scaling? Best to see a hygienist. From what I saw It didn't seem like they cleaned any of the equipments. I wasn't given any goggles or any tissue on my chest. There were water splilage on the floor. They don't pick up the phone either should you wish to contact them."

"Worst reception staff ever. Never check emails, disappear for ages, don’t answer phones, are rude and pretty much clueless. Dentists are OK but they try and charge you for more than your treatments."