Family Dental Practice 262 Portland Road, London SE25 4SL

"I was referred to this dentist for emergency wisdom tooth removal and I cannot fault their service from start to finish. Their admin are great and I was kept up to date with appointments and reminders. Reception was friendly and I was seen straight away (ten mins before my due time). After some easy chatter, I was numbed up, xrayed, and the tooth was pulled! All within 10 mins. Andy, my dentist and his assistant, seemed like they knew their stuff so I was totally at ease and I left in awe at their efficiency!"

"Let’s start with the good because there are fewer than the bad. The dentists that work there are really good. Hence why I rated it two stars. I have seen three and they have been really good. Saying that the best one I had left for another practice (I’m not sure of the reason but I can imagine it’s a good reason) Moving swiftly on to the bad: 1. They don’t have contactless, who doesn’t have contactless these days. They desperately need to update and move with the times. 2. The receptionist are TERRIBLE! There is one that just does not smile when she greets you. They need to be replaced immediately. They hang up on you, I have witnessed them hang up on my mum and myself. They don’t answer the phone, I had to call over 5 times just to book an emergency appointment. Then when I requested an x-ray copy for another dentist that asked if I could write a formal e-mail, I did the same day and hour and they didn’t even send it. 3. The managers are just so rude. Honestly a huge let down as I was recommended to go there but I guess it has just gone down hill."

"Didn’t fill my teeth properly booked another appointment but was late by 10 minutes and told me they wouldn’t see me again. They know I’ve got kids sometimes things happen and things ain’t straight forward. It’s life. Bit of understanding would be nice. They said they wouldn’t ever see me again."

"FAMILY Dental Surgery change the dates without your knowledge. You call to surgery to make sure and it turns out that you do not have any appointment, also you do not have a message that it has been canceled. The receptionist saying "I help you" and he hangs up. Choose another Dental Surgery. Thank you for your attention."

"I have had fantastic experiences when visiting this dental practice. I have two young children under the age of 3 and the staff have been FANTASTIC with them! They are friendly, helpful and patient. Communication is great and they even send a helpful reminder about appointments, which they don’t have to do - very helpful when you’ve got little ones taking up brain space!"