The Bank

"Appalling support from My Property Host. We booked this expensive apartment for two weeks while we worked as volunteers at Birmingham2022 Commonwealth Games. Chosen for its location and amenities we were disappointed that many features shown in photos were either missing or damaged, i.e. no coffee table, no iron, no clothes airer unless you propped the broken one on your bed. Mould around shower, complementary toiletries for 2 weeks + two toilet rolls. Kitchenware was all non matching odds and ends and insufficient for 4 people. Worst of all no second key (it wasn't returned by a previous client) so my colleague and I had to find a way of getting the key to whoever needed it meaning we had very little leisure time and often had wait up till almost midnight to let the other in. Replacement keys were promised repeatedly, each Co.ing from a different member of their team, never a phonecall or visit from their agent here in Birmingham. No WiFi as password doesn't work, again 'we'll get it fixed'. Strange that WiFi wasn't mentioned by the agent but we found the faulty router in a utility cupboard! No WiFi meant no TV so our plans to watch live action from the event in our off duty time were ruined. Need I go on?"

"There were initially a lot of problems, some were due to the developer not checking contracts were complete before sign off such as no Internet infrastructure was in place coming to the building, the management company not listening to concerns (hence the early 1 star reviews as this was the only way to get some dialogue going) and the agents who were misselling the apartments by saying there would be a roof garden, apartments would have a dryer etc. Over the years the management company KWB have been much better and have worked with residents to resolve all initial teething issues. They have 24 hour concierge who are more than happy to help with any issues or requests. The community in the buildings is very good and was really highlighted during the early days of the pandemic where people were getting shopping and cooking for those who had to isolate. I've seen people complain about the lack of parking but the building and all those new ones in the centre don't have parking, the city is moving to being a green city, there is however an agreement with Qpark for residents to park there. Overall its a good place to live and absolutely ideal if you work in or near to the city centre."

"Speaking for '3rd floor one bedroom flat Tower 1 overlooking Brasshouse Language centre' disadvantages :Don’t waste your money anything from 1st to 4th floor due to too much noise from the VELVET bar nearby, Rubbish collection day early in the morning, Construction noise nearby ----Neighbour stalking you from the opposite building overlooking Brasshouse Language centre due to being in lower floor ----Never be able to roll up your (floor to ceiling roller blind) due to neighbour stalking! General feedbacks: Never Ever waste your time cleaning the flat on move out day , Anyway you will be charged anything from 100 to 300£ for ''professional cleaning fees'' -----Very costly and overcharge electricity bills with BULB ENERGY SUPPLIER (expect anything above 100£ monthly for one bedroom tower 1) ----Always have to go down to collect your food delivery (never be able to get your food on doorstep)--- General advantages: Very Fast resolution of Maintenance issues with NO COST- Very Helpful Employees on reception (Even helped with changing bulb)- very modern furnished flat with modern LOUNGE and Kitchen but small Gym-"

"Apartments in city centre"

"Living in the building for almost a year now. Unhappy about what I have paid for because of the following reasons: - The intercom does not open the building front door so basically you cannot let someone in if they ring the bell but rather you have to walk down to the ground floor to open the door which is ridiculous especially when its a BRAND NEW TOWER BUILDING - Elevators are not synced so each has its own button meaning that in the morning the lift would stop on literally every floor but there is no one coming in because they have got on the other lift two second ago. - Internet was unavailable for the first 8 months due to incomplete infrastructure and when eventually made available the options are very limited and unpractical for the ones leaving within less than 6 months due to minimum internet contract period of 6 months. - continuous breakdown of the elevator - no 24 hour concierge despite advertisement of that - Stone-age washing machine with no integrated dryer (where are we supposed to dry our clothes?) - Loud noises from adjacent bars and clubs during the weekend despite having double glazed windows and being on the 20th floor. Rental agencies refused to claim responsibility of the issues by justifying that they had no clue of them or they are simply not their responsibility Save yourself the trouble and rent somewhere else :-)"