Moor Hall Hotel & Spa Moor Hall Drive, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B75 6LN

"I LOVE this hotel spa. I came here in December for 1 night. The receptionist was very helpful and the spa was so relaxing. The bar staff were all very attentive and even recommended drinks that I may like when I couldn't decide what to order. Our carvery was cooked to perfection and so was breakfast. The hotel has plenty of parking and is located on beautiful grounds, the views are amazing. We went on a walk before checking out and there was so much to see. We are already planning our second stay here and will be trying the afternoon tea next time too. It is definitely worth every penny."

"It was lovely and welcoming. The staff were very friendly. Our room was clean apart from behind the TV, shower door had a bit of mould on it, which I cleaned off myself. The bed was a bit uncomfortable. Shower was nice and powerful. The room was warm. The coffee in the room is cheap, could get something better. Hot chocolate, brownie cookies and 4 little chocolates are a nice touch. I would have loved to look around on the grounds but it was raining. But it's a lovely quiet location. The room service was great and the food was lovely. I would come back again."

"Last week I visited this hotel with a group of friends, we were all super excited to be meeting up and enjoying some quality time together, particularly when using the spa facilities. On arrival we were given room keys and reminded of our dinner time. At no point at anytime was there mention of the spa facilities being CLOSED! We found out by asking what time it closed. We expressed our disappointment and was told the operations manager would come and have a chat with us, at which point he arrived with a very muscular bodyguard, at first I didn't recognise him so much but whilst speaking to the manager and glancing over at him a few times, it was clear he wasn't smiling or at all friendly. After quering what discounts or compensation we would receive it was made clear that it was the choice of a bottle of prosecco or two bottles of wine. We opted for the prosecco but to be honest was not entirely happy with it because if we had known the facilities were our of use we could of rearranged for another suitable date. Due to poor communication this wasn't made an option. The receptionist was adamant that she had sent an email informing me of the change but I hadn't received any correspondence from the hotel since my last stay in 2016. A few days prior to attending the hotel I called the reception to let them know that I hadn't received any confirmation email as yet and asked for them to send one, unfortunately this was not sent, due to being busy I didn't get the chance to chase it up. The waiting staff were wonderful at dinner and breakfast and made us feel very welcome and looked after. The breakfast selection was great and the roasties on the evening were tasty but overall the standard of the carvery was below standard. I expected more from the selection and quality of the food."

"Lovely setting for a hotel. It looks to be a great venue for weddings. Our room was comfortable, clean and spacious. Bar facilities are good and the food for our evening meal and breakfast was excellent. However, tables for two people are a little small. All staff we came across were welcoming and friendly. We would happily return here in future."

"My daughter and I visited the venue for a spa day and was very impressed. The venue and grounds are beautiful and parking facilities were good. The spa receptionist was wonderful, welcoming and informative and the meal was exceptional. We particularly liked that it wasn't the typical buffet style service. We really liked the quiet room which was most conducive to relaxation, rest and napping. It is the best that we have experienced in any spa's previously attended as were the showers. We were impressed by the cleanliness of the spa and by every member of staff that we met. All were welcoming and very pleasant and the therapists were awesome especially Codie. Her massage was wonderful and her lovely amiable personality made us feel relaxed and very comfortable. It was good value for money and I would highly recommend this spa."