Holiday Inn Birmingham City Centre, an IHG Hotel Smallbrook Queensway, Birmingham B5 4EW

"The stay was good, nice festive decorations in the foyer, The room was clean to a good standard along with a decent array of room service options. My only negative for the brief time we stayed, there was a shortage of smiles and welcoming etiquette, which made me and my girlfriend feel a slight bit Awkward/uneasy. We didn't let this hinder our whole experience as we Understand that it was a very busy and stressful time for the staff through the festive season. Apart from that, it was a pleasant enough experience and we would definitely think about coming back."

"Great hotel, so we'll placed, location perfect, walking distance to theatres & Bullring. Hotel nice & quiet even being in the centre. Bar staff very good, not too expensive either. A massive bonus is they serve Jack Daniels Honey !! Staff very helpful and friendly, superb service. Parking in NCP next door, parking validated by hotel, specific rate agreed. Bag storage not a problem. Definitely visit again."

"This has always been one of my favourite IHG hotels; excellent convenient location, clean room with firm bed, nice toiletries, fridge facility in addition to the standard kettle with teas, coffees, etc. The view from the room isn't great but the city is so hey ho. Breakfast offerings are diverse and tasty. Staffing was off par on this visit but maybe it was because they were busy. Nonetheless, I would frequent again if visiting Birmingham."

"Reception was very welcoming and professionally friendly. We got to the room and on entry it was spacious and light. It looked good, the only and big issue was the glass window on the bathroom door. Such not a good look being able to see anyone on a toilet seat husband or not. We noticed also that even though the booking was for 2 people there was only 1 hand and 1 bath towel. We asked for another which housekeeping got for us. Really good breakfast, fresh, warm and really good choice. All staff were friendly and professional with tables cleared almost immediately. Nice touch to be given a cookie when leaving for later on. When I finished breakfast I went to reception to ask for a bathmat to be placed in the room, then left for our day out in Birmingham. The location of the hotel was great. Central for everything easy to get to everywhere we wanted to go. We had been out all day, when we got back the bed had been made up, but the bins hadn't been emptied nor the toilet cleaned and there was no bath mat and again only 1 towel. The room was Dusty and not been wiped down. A bit disappointing. On the whole we enjoyed our time at the hotel, breakfast and the staff there made up for the lacking housekeeping. Jeannie Carter"