Jazz Dental Practice 1172 London Road, London SW16 4DP

"I don't usually leave reviews on this kind of website but wanted to record the outstanding care I have received at this practice today and over the 40+ years registered here. The dentists have changed over the years but the care I have received has always been excellent. Thank you."

"I am very disappointed in this dentist practise. I was experiencing face pain and hence unwell so did not want to go far for a check up directed by my doctor as part of my health investigations. I picked this practice as nearest to home. Firstly I cannot believe the non transparency of cost and structure of service. Upon registering I shared personal details and did not receive xray reports paid for, no confirmation email of works completed, no confirmation of appointment or who i will be seen by and no documentation of guarantees etc. I was seen for 5mins at the initial consultation where xrays were taken and charged a deposit of £53 to later be booked for 2 fillings and a hygienist intensive clean for £65 (private) costing a total of £120. I didn’t mind paying but i wasn't once described what I was receiving as part of the service, only to realise the intensive clean was far from intensive, a 5min scrape down and the most painful experience i have ever had for a clean and that was almost all I was going to receive until I questioned whether a polish was included. The polish then was applied which was the most basic experience and far from intensive again. I wasn’t even told explicitly when the session had ended, I had to ask to confirm which was the strangest closing to an end of a session. My fillings are silver. Again i was not informed. Every dentist I have attended since the age of 10 has only ever given me white fillings. I actually recall making a mockery of metal fillings in the 80s. If this was to be applied I should have been told. I wasn’t even given a choice or shown the inside of my mouth on completing the work. Overall very poor experience aside from the friendly apologetic receptionist Ann who took the time to capture my feedback and relay it according to my preference. Lets hope no one else has to go through what I did. A professional practice always provides guides, menu of choices in documentation format/digital, lets you know who you will be seen by, their experience and length in service, how long your appointment will approx last, explained in detail what xrays are showing, next steps and costing described, works completed to high standards and documentation confirmation of works completed, proactive feedback requested in the moment, fond farewell and a lasting impression where you would want to return and recommend the business. (I strongly recommend Tooting Bec Dental Practise for professionalism from top to toe consistently - I should have stuck to them)"

"Due to heavy gum bleeding during pregnancy, I scheduled an appointment for general cleaning suggested by my GP. The receptionist at the practice informed me that my appointment had been changed to a general check-up and I should speak with the dentist for more information. In a state of confusion, I asked my dentist why? In response to the question, the dentist said, "I don't need one." After an unpleasant meeting, she checked my teeth so quickly that it later became apparent that I needed two fillings after a later referral and a different dentist. Furthermore, the assistant suggested a scan and after two failed attempts to get a scan, the dentist said to book an appointment after six months. 15 minutes appointment and I was left with nothing but frustration. The Dentist was very unprofessional and the NHS treatments were very limited. I don't recommend this dentist for the service provided."

"I found the dentist and her assistants to be professional and through. Equally, Ann S. At reception is a godsend. Professional while being warm and engaging making a dreaded experience far easier."

"The worse receptionist I’ve ever seen the blond girl with ridiculous red lipstick in the face, very rude can’t talk to costumers, they lost one client, been told there was no new availability to register, for my sister i used to go here not anymore from now on terrible place! Lose your confidence or letting them treat your teeth in the reception"