Support Hope Ltd Caroline Street, Birmingham B3 1UE

"A most unprofessional company. All they care about is numbers and income from rents. I totally agree with all the negative reviews about them. Especially the one that warns people NOT TO FALL VICTIM TO THAT COMPANY; OXHILL HOUSE SUPPORT. They are evil and fake. I only wish I had read the reviews before dealing with them. One star is too good for them. They are also liars. They will mess up your life and you will lose everything. Support???? They only support themselves. Some people even committed suicide after they promised to help but ended up betraying them."

"The INCREDIBLE, kind hearted, selfless staff that keep all of Oxhills tenants safe & secure deserve medals. They go above and beyond on a daily basis to help in all aspects of our lives. Leanne, Yusef, Kat, Helen etc, even Alan the maintenance man has been outstanding. THANK YOU ALL YOU BUNCH OF ANGELS, you were there when I needed you and still need you most x"

"Very intimidating support workers do nothing but threatening evictiononly interested in how they can get maximum money out of the vunrable. Go into your room when you are not around I have had money go missing from my roomand every time I mention it I am threatened with the eviction. Also one of the staff members Leannebasically threatened me with eviction if I got on the wrong side of her this came about when I refuse to let her in my room . Other members of the House of told me she has entered my room when I'm not I have had money go missing all this for 265 pounds a week.I was also told that to evict me would be a good idea because it's a lot of people waiting to take my place who are a lot quieter and would not challenge Leanne let's exploit the and get £265 a week for doing it"

"MUST READ AND DONT FALL VICTIM TO THIS COMPANY!!! The staff are the most unprofessional I have ever come across. Seen children have more Manners then the staff. They’re use to dealing with crackheads and criminals and feel the need to assert authority unnecessarily and threatened me a young petite girl on a regular basis. I pleaded for a little respect and dignity from so called support workers, who have no experience in working with the vulnerable, instead they bully and take advantage every chance they get. The so called landlord/manager (Paul Lovell) whatever job role he claims, was very aggressive with me, and other tenants regardless of age, and mental well-being. Paul’s brother Jeff doesn’t seem to need to assert as much authority as his brother however is very unreasonably for support manager, instead claims plumbing issues werent a priority after 3 weeks, 7 people to 1 toilet(mixed sex) 2 girls and 5 men! At the same time the electrics kept tripping, the boiler wasn’t worker nor was the heater and convieniently the handyman was off on annual leave, and with 2 days of heat out of 3 weeks, I was told I don’t need the heating. I am anemic. So I am always cold. With not hot showers and straight out into the cold, I was suffering. I would have much rathered live in a car park. I was requested to pay SERVICE CHARGE... and I explained even though benifits don’t kick in for another week, I received no gas, water or electricity, & there was no support worker at the house for about a month, even though some tenants need a worker to supply them with daily meds so they overdose. However they weren’t supportive and as a result a good friend(tenant) is in hospital. I was complaining for weeks, also BEGGED for a food bank voucher, but was ignored unless I paid service charge(texts once in a blue moon and so disrespectful and loved to threaten me and others.) Furthermore on my arrival(landed in Handsworth from London) support workers were too busy discussing other residents personal issues with other residents,(breaching confidentiality promises & violating data protection acts) to make me a tenancy agreement to take to the job centre as proof of address to claim benefits, furthermore no help was given to me to claim for benefits, i was helped by a young vulnerable girl who fell victim to their unsupportive ways and were claimed for me by her. I’m not incapable, I’m just tired of falling into this trap they have set. Management threatened to have me pay the full rent since benifits were not in place for housing benifits to be activated and I was threatened with charges of over 1000£ per Month.(for a single room share with avg. 5-7 rooms. 1 toilet&kitchen) this is London 1 bed flat rent! These are ridiculous charges and ridiculous people with little to no experience supporting or advising people. I am completely shocked at the way I have been treated by every member of staff and they’re management. They think they are better then everyone forgetting most of them were in a similar position I found myself in recently. I’ve asked every single member of staff who’s treated me badly who I can refer my complaints to and main managers claim they are the manager and there is NO ONE higher than them, and they don’t care about my complaint. Worst customer service, which is ironic being “SUPPORTED ACCOMMODATION”"

"Wish Google did 0 stars but unfortunately they were to kind to this buisness. Inhabitable places dusty staff who think that they know what support means also just wandering if normally you have to beg for a food voucher. My place had rats in and all they had to say was I'm not going in there and dont even try to sort the problem out but it's okay for a young female to be in there. There was one great support worker called gloria who got sacked cuz she was too supportive and did not go round demanding money from the homeless when council pay 215 pound a week for a prison room and wouldn't even give u the housing benefit letter even thou it's in ur name which is classed as fraud ILLEGAL.AND TAKE FOREVER TO GIVE U A TENANCY AGREEMENT. please dont come here if u want to move into council property as they dont help u get on it and the council haven't hear of them as supported accommodation but that's what's advertised."