The Spires Serviced Apartments Birmingham

"Booked into the spires for a recent trip to Birmingham with friends. The check in process was really simple and the person I dealt with was incredibly helpful and friendly. The apartment had everything you would need for a comfortable night stay, the only thing I would say is that the interiors and furniture could do with some modernising, the carpet in the bedroom had a few iron burns in them. It was a lovely touch to have hand soap and body wash included however it could have been of better quality (though this could be down to a matter of personal preference). Overall I had a good stay and would happily stay here again."

"Was due to travel however after I shared details of a distressing personal circumstance they refused to give any money back. Tried to communicate and expressed that a learning difficulty made it difficult for me to do so and there was absolutely no compassion. Do not stay if you need a business to be accommodating or understanding of a disability as you will not get this experience."

"Pretty good. Location is excellent, right next to the mailbox. Staff pleasant. Apartment nice, clean, warm and in good condition apart from a bit of wear and tear. Bed comfortable although only a standard double size. Only problem was the TV not working but we weren't stopping in anyway."

"First impression was really negative due to the awful “hall”: looked more like an archive than the entrance of apartments; Very essential common spaces with moquette corridors. Despite this, the suite we booked was nice and well equipped."

"AVOID THIS PLACE AT ALL COSTS - FILTHY ROOMS, URINE STAINED SHEETS, NO STAFF, UNHELPFUL AND DECEITFUL. First of all, when booked it was advertised as pay on arrival, we then received a link though email to pay (we had booked via third party) saying this must be done more then 72 hours before arrival. The link did not work, I had to chase several times to get a response and we were unsure if our booking was still valid - they then said it was my fault for using my cards and the only one that could be taken was a debit card ( you’ll see why this is important later on) Upon arrival, we arrived to a safe that was not closed and anyone could have accessed the keys. We looked in the safe to find our key not there! Another phone call to the Emergancy team on the weekend to say housekeeping will bring it down. (So our room was not ready for the specified check in time) the place was noisy and messy & others in the hallway expressed their annoyance at the check in process while we stood waiting. When we finally got in the room, after we had been stood waiting. It reeked of bad food, one of the dining chairs was ripped, the floor was all raised and grim - clearly no one has cared for this apartment. We thought let’s just let it slide as we were in town for pride and we wouldn’t be able to find somewhere else. Fast forward to the following morning - we get out of bed and notice a yellow stain that looks like URINE on the bed, this wasn’t fresh as it had dried and we were in absolute dismay. We checked out after that days pride and went home. How can anyone be expected to stay in somewhere so filthy and unclean? Further more, the alarm was going off and it took ages for anyone to come and turn it off and the neighbours were partying all night which is against the rules and really ruined it for us. The following morning I emailed a complaint to the spires and they said that they would not refund us as they didn’t have chance to put things right. How can any of this be put right? Are you going to replace the floor and broken chairs that night? Give us another bed sheet after we’d already slept in a soiled one? Finally send an actual staff member down instead of lying and saying that they are there? Will be taking action with my bank and legal action if required."