Clayton Hotel Birmingham

"Great reception and breakfast staff! Nice room, comfy bed, good breakfast. Good location. Lobby is lovely. Everything is very clean. Unfortunately the cleaning staff were quite rude as they didn't know I had a late checkout. Toiletries would have been handy, and some more TV channels, plus if I could have turned the lights off from the bed. All minor suggestions."

"This is a simple and clean hotel. I don’t think it is 4 stars though. The room was beautiful. Very clean and spacious. However there was no fridge which was inconvenient. The bathroom was nice and modern except for the fact that they didn’t provide any toiletries upon arrival (cotton buds, cotton pads, …). When I asked for toothpaste, they said they run out which is odd for a 4-star hotel. They had no shower caps and such things. In the bathroom there was only 2-in-1 shampoo-body wash which isn’t luxurious at all… They had very limited snacks and drinks, and room service was bad. I asked for ice and was told to go get it myself. Amenities need updating — the phone in my room wasn’t working so I couldn’t call reception or room service. There was a sound system in the bathroom which wasn’t working. I asked for help with my luggage but they just said they’ll put the trolley in front of my door — I had to put my 3 large luggages on the trolley MYSELF and roll them downstairs MYSELF which was something I had never seen/done before in a luxury hotel."

"Firstly, our receptionist, Fiona was absolutely fabulous!!! She was thoughtful and honest. She made checking in fun and painless. The room was great. Very clean and comfortable. Lovely restaurant with courteous servers. Definitely value for money."

"Perfect location, near the train station and the city center, but in a quiet and safe spot. Great building, very nice and helpful staff. Room 714 was good size. CONS: No small fridge, which it should have considering the price and type of hotel. Half open shower, it was impossible to avoid a small flood every time we used it. Mattress with a big stain."

"This hotel is very recent and is furnished to a very high standard internally. The beds are very comfortable and the bathrooms are fitted out to a very high standard. The lifts are large and fast and the communal areas are clean and spacious. The breakfast was very nice - above average for the price of the hotel - and served in a pleasant environment. The hotel is also close to many of the amenities in town as well as being close to Moor St Station and thus the large Bullring mall. The air conditioning was a little challenged during the hot summer we had this year, and it would be good to see that improved. Also the reception check-in was very slow and again in the heat, us tired and weary travellers did not enjoy our long stand in the hotel lobby. This appeared to be simply lack of staff. The staff who were there were very friendly and helpful. I stayed here twice during the summer and would happily stay again."