Bosch

"Initial experience was "Unfortunately we do not offer chargeable repairs on Dremels out of warranty.  Sorry we are unable to assist you further". When it was pointed out that item was only a year old, things changed. Think they should have asked the question first rather than their initial negative response. Service thereafter was excellent. Was expecting a repair after a year of use, but delighted to have item fully replaced. Sadly, due to initial response, only 4*."

"I travel here for training quite often. The trainers have a wealth of knowledge. The site is really well equipped and spotlessly clean"

"Great training facility. Knowledgeable, friendly and very helpful staff."

"I last year kitted out my kitchen with a Bosch hob cooker and oven thinking that aftercare service and quality would be brilliant. The manager at Bosch customer services has just been incredibly rude and refused to help sort out my problem even though I have purchased 5 year guarantee for my products. Don’t buy there products as the service and care is just not like how it used to be."

"My garden shredder developed an electrical fault and was collected in February by Fedex at the 3rd attempt having gone to a wrong address. The shredder was returned, damaged, with no indication of what the Service Centre had done to remedy the fault. It was collected again for the damage to be repaired for which they invoiced me, later rescinded after I complained. The electrical fault resurfaced so I bought a new Bosch switch unit which blew the plug fuse. Back it went to Bosch in August with the old switch re-installed and with the new one taped to the handle. On its return, repaired(!), the new switch had vanished. I have been promised a refund of the cost of the lost switch and am still waiting for it 6weeks and several reminders later. They have stopped acknowledging my emails."