esure 25 Quay Street, Salford M3 4AL

"Worst insurance company ever. The most horrible costumer service I ever dealt with. Absolutely atrocious. They avoid at all costs, it seems on purpose, to provide you with a courtesy car and push to only pay you £10 a day instead of the courtesy car. They also do their best to delay it enough until they aren’t legally abided to provide you with a car anymore, meaning you might never even have the courtesy car even though it’s your right to do so. They are extremely rude to customers, from shouting to hanging up the call on purpose. As long as I am alive I will avoid this company like the plague. They will cause you a lot of unnecessary stress when you need them."

"I wouldn't want any other car insurance other then ensure, they have a great and polite Team there. I had a misunderstanding with one of my payments down to the bank giving me the wrong information and esure quickly dealt with the issue. Thanks esure"

"Very disappointing. Have been a customer for nearly 2 years. Just bought a new car and called to change over the insurance. Spoke with an advisor that was very hard to understand (seems to be the norm with all companies these days). Advised her of the situation. Told me that if I wanted to switch my insurance it was £45 cancellation AND a £25 admin fee. I asked how much just to cancel. She replied it was £32.70. How utterly ridiculous. You would think that a company would waive any cancellation fee if you have called to continue your cover with a new car after selling the previous, and definitely not charge less for just cancelling!! Advised this to her but literally did not care, made no effort to retain my custom. Good luck to your business with attitudes like that, I've now switched to a competitor."

"Very poor customer service, forever on hold, i was left without a courtesy car even though i was entitled to one, passed from pillar to post and plenty more incompetence i dont have time to mention. Overall an absoloute disgraceful insurance company stay well away"

"Very poor customer service, they don’t know what they’re talking about. They leave you in the lurch after an accident, no support provided. Complaints logged but never get back to you. Lucky they got 2 stars just based on price although they’ll double it after your first year for no valid reason. Stay away. Oh and fyi they own Sheila’s wheels too, equally bad."