Costa Coffee

"Have visited King George’s twice in the past week, and have read the reviews on Costa, but thought we might as well get a coffee. The coffee was probably one of the best i have got from Costa’s, as normally go to independent coffee shops. The lady that served us was very polite and always had a smile on her face, even when there we several people waiting, she never got flustered. Please don’t be put off by bad reviews, it cant be that bad when you see the queues."

"Very rude staff member on the 2:30-8pm shift pattern on 22/01 As soon as I approached the counter very dismissively she pointed to a sign that stated the coffee machine was being cleaned. I informed me that I didn’t want to order coffee this lady began talking over me telling them there’s no coffee. I asked for someone else to serve me as this point I was so confused. This lady still displayed disgraceful behaviour in front of her supervisor who had to apologise on her behalf several times. Complete definition of a disgrace to customer services still shocked with such treatment. From looking at the review I can see this isn’t the first time either. Avoid at all costs."

"Asian lady very rude I was served today, latte was a mess and she seems to be very rude her face speaks she never smiles and I am not going anymore because I am not spending somewhere where I will not be treated fairly. I believe this lady was from India and she was speaking at her own in her own language very very rude. Todays date is 4th September around 5pm I was served. Costa make sure you change your employee."

"The senior staff (senior among 2 asian women on duty on Tuesday 09 Nov 21 around 5:30p.m) is the rudest, nastiest staff ever in a restaurant or coffee shop ever come across. Just sitting around like a boss and passing sarcastic, condescending comments to customer upon asking for an extra tea bag and a spoon of milk (junior colleague was serving the order). Thr senior staff member thinks she is offering free charity service to customers, that too paying customers inside a hospital premises!!!. Costa coffee's hiring and training standards are so low this staff needs to be trained on soft skills, manners, courtesy immediately. Shame to have such rude staff inside a hospital servicing sick patients and their kin."

"This is my macchiato after I’ve taken out all the foam, but this is not the main problem it was the lady that served us a little while ago she had a very bad attitude. The other coffee I brought had vanilla shot and I asked for a little extra (I don’t mind paying) she tipped out quite a bit of the coffee and it was not necessary. The mocha that was being made had been made with one shot (working in a coffee shop myself I noticed) and she served this too us and when we pointed out her mistake unfortunately she did not apologise. I’m a little disappointed..."