Gaggenau London Showroom 40 Wigmore Street, London W1U 2RX

"Spent a fortune on "dream" Gaggenau appliances. What a disastrous mistake. Put aside faults and breakdowns, my dealings with Gaggenau felt like I was dealing with crooks. Hate to use that language but first they tried the renege from the guarantee arguing it was only 1 year when it was 5. Having been proven wrong, they then argued I had bought brand new appliances from an unauthorised dealer! They then argued installation was not right and they couldn't replace the oven. I found a fitter to confirm it was correct. Oven was eventually replaced after months of wrangling and multiple appointments. Freezer door issues. Hob not perfect either. Please stay away. Miele will serve you better or even BSH's other brands like Siemens. Sounds like a misplaced review for what is an aspirational brand? See all the reviews on the UK and US sites. You can even try their customer service and I guarantee you wont get through. Gaggenau should be thoroughly ashamed!"

"Went to the showroom having made an appointment, saw Noshin and was very friendly, informative and knowledgeable. We knew the majority of appliances we wanted and she helped us look at and decide others. Not all models are on shown hence we were directed to dealers who would have them. Overall a really nice experience and got what we needed from the appointment."

"Would not buy again! The oven requires constant servicing due to continually breaking down - The electrics are always faulty and they have even caused a small fire. Product is not up to scratch. After a few years other appliances including the fridge freezer, wine fridge and dish washer look shoddy and are falling apart. I have had cheaper appliances that have lasted longer. Customer service - no one ever rings back."

"If you want peace of mind and a stress free life, then I'd suggest that you do NOT purchase their products. Customer service is so poor and anaemic, that the thought of calling them up chills my spine. I bought one of their ovens which almost burnt my house down. They don't take ownership or any responsibility whatsoever. For a supposed luxury brand you'd expect so much more. At least for the sake of safety, give Gaggenau the wide-berth."

"same as many other reviews. I bought a Gaggenau oven second hand from the estate of an older lady for the upgrade of my kitchen. (thought it was an opportunity to get one piece of kit a bit cheaper and then buy the rest new) When it arrived there were technical problems. Called the service, that arrived, charged me £100 to tell me that the spare part needed is discontinued and the oven is worthless. He did not even have to take a screw driver out of his tool bag for that. (so could have told me via phone and not charged...) Are we really in a world where a super expensive piece of kit should be not supported any more !!!below 10 years old!! ???? "