Arcoaf Appliances & Furniture High Road, Romford RM6 4AU

"I experienced the worst customer service when i contacted the store 2 months after the waahing machine i brought stopped working. The guy just said he wasnt sure if he could fix and could not pick it up even though i was in warranty. I ended up dropping the machine off to the shop to be fixed. I then had to pick up the dodgy machine after it was apparently fixed. As expected, the machine was not fixed and is now wasted. The goods do not last so i would not bother waste your money here. Also, the staff working there do not honour the waranty. I feel i have been cheated by these fraudster's. Reply to seller 11/02/2021 - using covid as an excuse for bad customer service is not acceptable. You stated that i needed to pay you £20 for you to be able to pick up the damaged machine that should never have been sold. I guess you wanted more money rather than concerns around covid. A company that uses covid to make money of customers is beyond appauling. To clarify, i did not pick up the item originally. I brought a waching machine and fridge and paid for delivery. The machine stopped working within 2 months and the fridge was disgusting and smells even when you clean. You still refused to pick up the machine as you wanted more money. I provided the receipt when i dropped off the faulty washing you sold me. You pretended to fix it, but clearly you are not happy dealing with repairs as when i picked it up there was no difference. You should not offer waranty as you do not intend to honour it. I plan to report you to the trading standards so no one else experiences this type of fraud!!!"

"My Zanussi washing machine wouldn't drain water, neither will it spin the clothes. I called on Arcoaf Appliances as was recommended by a friend. The friendly and helpful engineer came round and promptly fixed the problem. All the time he was fixing the machine, he maintained good rapport with me, giving me helpful hints to avoid the problem reoccurring in the future. I will definitely recommend this company to anyone who wants an honest and affordable repairs carried out."

"I checked for the product online and went to the shop an hour later. Very friendly professional service, and extremely rapid delivery and prompt installation. I will definitely go back to shop for more Kitchen appliances and I will spread the word about Acoaf Appliances & Furniture Chadwell Heath."