Howdens - Southall 2D Armstrong Way, Southall UB2 4SD

"Spent 9k on kitchen was told its the best quality. After month a few of the doors had bubbles and they sent someone out and he admitted there is something wrong no one contacted me for 2 months and now they have a rude manager in place called Peter who advised the guy they sent out is not qualified and if I want someone to check there faulty doors I have to pay OMG that was ridiculous and he put the phone down on me because he was making no sense and trying to get me to do his work to chase with head office but happy to take money and call me everyday to order. I would recommend to go wren or someone else Howdens are scammers and warranty is load of rubbish and don't get back to you for months I have wasted my money and these doors are terrible quality and breaking are crackling already and the branch is not willing to help at all. They also need to give a course to Peter the manager on how to handle situations like this and not hang up on customers. Update - As you can see the below response from Howden its been over a week and no one has contacted me."

"Fantastic service. I regularly use Howdens and have always been satisfied but I wouldn't go to any other branch from now on. All the staff were friendly and helpful but a special mention to John and Richard. Tip top."

"Update to my previous post. I think it's only fair if issues have been addressed to update my review accordingly. After some teeth-gnashing, a few conversations with my builder and revisit the branch to chat with the manager, both damaged units have been replaced. I'm now more than satisfied with my kitchen and my confidence in Howdens has almost been restored. Perhaps Quality Assurance would benefit from a more customer friendly approach than the current 'close the door on any issue and leave the branch to sort it out' approach. Particularly painful when this was nothing other than a QA problem. Anyhow, it's all sorted now. Definitely recommend the branch, not so sure about Head Office."

"Service was good...till I had an issue. I noticed these 'rust' spots a week after moving back home on completion of a major conversion and refurb. The kitchen was part of a 2 kitchens installed. I have sent a number of emails about this, and whilst staff were initially sympathetic and advised that someone else was experiencing the same issue, Howdens Quality Control did not accept that the damages occurred at the factory. No bleach based cleaners were used and the units were covered with protective film until the kitchen work was completed. My main issue is the lack of response, and no offer to visit the property to view the damage. They maintain cleaning products but if that was the case, why is there no damage on the any of the stainless steal units in the 2nd kitchen?!"

"I'll give 5* for delivery time, but all negative for the amount of wrong colour panels sent and the customer care was appalling. 1 week into my brand new kitchen and the oven stops working. Everytime i called howdens they told me differently and told me to wait 24-48 hours for an engineer to call. It came to a point they said they cant do anything and call the after care team. Managed to book an engineer 2 weeks from now after 3 weeks of no oven. Long story short, just ask for the after care number if you have issues with your howdens appliances, instead of being passed around for weeks."