Tims & Parker Pharmacy 87 Moston Lane East, Manchester M40 3GP

"Slowest pharmacy I have ever been to. Apparently it used to be fast and efficient before it was taken over."

"Always found them very polite and helpful. People have to remember that on occasion they are under great stress to get all the prescriptions out to patients, they also succumb to illness and have to be absent from work, which in turn puts added strain on the staff that are still working to fulfill all the orders. Please give them a break."

"If I could give this place a zero rating I would, unfortunately a 1 star is the least I can do. Staff are disgustingly rude. I have used this pharmacy twice (2nd time to give benefit of doubt) but both times the staff have acted in the most despicable way. On one occasion I witnessed 3 staff members berating a lady on the street in front of everybody. Literally on the street outside of the premises and they made a point of coming outside to carry on belittling her! Other occasion I literally watched and heard staff behind the counter talking about customers and calling them names while the person was present. The most unprofessional and shoddy staff/customer service I have ever witnessed in such a setting."

"My prescription was received in the morning, yet can’t be delivered until tomorrow. Surely, the pharmacy should check the prescriptions that have come in that morning before delivering for that day. Their suggestion is to come and get it yourself. There are people out there, who can’t ‘go and get it yourself’, that’s why we need our medication delivered. The receptionist speaks over you, which is rude. It’s as though Covid-19 is the excuse for not listening to people."

"This pharmacy has made countless errors with me. They will not accept they are wrong. They would not give me my meds at all this Monday. I have bipolar disorder type 1, type 2 diabetes, hypertension, and the less grave, chronic indigestion. I told them I only had meds for Monday night, i.e. yesterday. Rather than check their vital records of what they have actually handed out to people, (presumably they use databases), Mai (the pharmacist) stressed me with questions about what had been given to me, I couldn't answer them, I'm very poorly anyway. We fell out a bit and she said, "we are not serving you anymore." Just prior to that, she said I should talk to the surgery. Their incompetence has been going on for years. I had already had a meeting about them with Hazeldene's practice manager, ages ago, who said there was nothing they can do, and all I could do was leave the pharmacy. I recounted that to Mai. She had no reply. My condition is described as a multi-morbid SMI. What that means, to save you checking the NHS webpages, is that I have a serious mental illness that is compounded with two serious physical illnesses. My life expectancy, therefore, is on average reduced by 15 to 20 years according to the NHS information (and I'm 50+). Despite that, on Monday, Mai told me to walk back home with no meds, check a date on my previous meds packet, and walk back to get my meds [when she was proven wrong.] The million dollar question, is why did she not just check the computer instead? I assume pharmacies record the dispensing of drugs, don't they??? Instead we had the brief, somewhat unpleasant exchange, and Mai kicked me out of her care, during these uncertain coronavirus times. Yes, just like that, you might call it an emotional knee jerk reaction. Today, Tuesday, my wife had a useless 44 minute call to their area manager. We are consequently reporting all this to their head office, the NHS, and Mai will be reported to the General Pharmaceutical Council, because a resolution was not achieved. If at all possible, I suggest you talk to other local customers before allowing T&P to deal with your regular prescriptions. On a more balanced note, there are lovely staff whose positions I can't specify, other than to say I have been served by them, and definitely pop in for your over-the-counter items."