AC Hotel by Marriott Manchester City Centre 15 Mason Street, Manchester M4 5FT

"Bed sheets weren’t changed they only pulled the duvet up to make it look clean, we slept in the same bed sheets for 6 days, they got changed on our last day. They changed the towels every day which is a pro but didn’t change bed sheets. Also we used the same cups for 6 days even though we got our room “cleaned” everyday. Other than that Location and service is nice"

"Perhaps the worst hotel experience I have ever had. I wish I could upload the pictures on here to show the state my room as left in. I left the room at around 7am and returned at 6pm to find that my room had been “cleaned”, however there was the indent of a person lying on the bed after the bed had been made. The coffee cups hadn’t been cleaned and had been returned to their holders, still stained. The teaspoons also weren’t replaced and were just left back in their spot covered in milk. Rubbish had been taken out of the bin and then left next to it and not removed. The only thing that had been done, was a fresh towel replacement. I called the front desk and had the manager come to inspect the bed, and he claimed someone had “just lent on it”. This is completely false, as you could also see the footprints from shoes at the edge of the covers. I asked if anyone aside from housekeeping had access to my room and he confirmed they hadn’t, so it appears housekeeping decided to have a lie down after making my bed. I have never felt more uncomfortable sleeping in a bed as I did that night. As an apology for the lack of replacing the tea cups, the manager had a “complimentary” tea brought up to my room, that they then tried to charge me for. There was no other offer to rectify the state of my room, and when I asked to move rooms to a clean one where no one had sat on my bed, I was told that’s not possible. When checking out, the morning manager asked if there was anything they could do to rectify my stay, which was incredibly uncomfortable to be asked. I should have been offered a refund for my stay then and there. Expecting your customer to request this is just uncomfortable for everyone involved. He then asked me at 7:50am (when I needed to be at work at 8am), if I would like a complimentary breakfast. Well an offer from the manager the previous night would have gone a lot further, so I could have arrived at breakfast at a suitable time before needing to leave. Asking me the morning of when I’m checking out is absolutely useless! The manager also mentioned they would be in touch via email after I checked out with the contact details of who I can further my complaint to, and I am yet to receive an email. I also haven’t been refunded my deposit, which after 2 weeks is terrible AVOID THIS HOTEL AT ALL COSTS. There are far nicer places to stay in Manchester. If I can suggest the Cow Hollow Hotel to anyone who wants a real hotel experience at far cheaper than this poor excuse for a hotel."

"The hotel was amazing and new. The staff were very lovely and helpful throughout my stay. The location of the hotel was also good, had quite a few bars and restaurants within walking distance too. The hotel also had a lovely bar, which was great."

"Tea bags are not refilled daily. Water pressure of the shower is very weak. The light bulb outside the toilet is broken. Informed the front desk. The staff said a technician would fix it, but it was never fixed. No / extremely weak ventilation of the room. Hard to stay in the room after using the toilet. Very noisy as there is a pub beside the hotel broadcasting loud music. Needed to change to another room facing the other side of the hotel. Front desk staff are friendly and helpful though."