Holiday Inn Express Manchester - East, an IHG Hotel

"I have stayed here many times in the last few years, it’s always been ok. However, the room I had for my last stay was totally unacceptable. Overall condition was poor, the toilet was disgusting and the shower that did not get hot, backed up through the drain meaning you were stood in hair and fluff flushed up. I did complain and was promised some extra ihg points as good will, but these have still not been added despite being a couple of weeks ago. The food was nice and the staff were good as usual, so that’s why I have given it two stars instead of one."

"It was a nice place to reside on the weekend. The breakfast was very good as well as the stuff who attend our requirements and questions immediately which added a warmth to the place. I'd recommend everyone who pop down to Manchester to stay over in Holiday Inn. They really deserve 10 out 10. Ciao"

"The hotel staff are amazing, nothing is too much trouble. They are willing to help with anything possible. I had my little dog with me and they helped to entertain her whilst I collected my breakfast. I have stayed at this hotel several times before and it always a pleasant stay but this occasion was special thanks to all the staff. Thank you all."

"Helpful staff, commitment to saving environment commendable and unlimited desired). Hotel has some novel ideas such as, the complimentary sachets (coffee, milk and sugar), water at reception, the to go bags and takeaway cups because it means that customers dont have to be asking. However, there could have been more fruits and vegetables (e.g. tomatoes/mushrooms) at breakfast. In addition, customers having to pay for parking after 30 minutes a big disadvantage because this is not something I would expect after paying to stay at the hotel and it is an additional expense. Unfortunately when we arrived at our room, the bathroom floor was dirty. Since we arrived so late, it was too much trouble to report it at the time."

"Wasn't expecting this at all from a Holiday Inn Express hotel. Right from the start at check-in didn't felt being welcomed. Staff in general looked fed up and appeared as though they don't want to be working there. No smiles or a friendly attitude. Room was just not a Holiday Inn standard. Carpets were stained, shower had moulds and chair was also stained. Lighting was poor and dim. Room looked tired and needed a update. On a positive note, the bed and pillows were comfortable and breakfast was all right too. Overall a bit of a disappointing experience and would really think again before choosing this brand."