Domestic Heroes Ltd

"Out of pocket by £170 based on an issue with our hob being misdiagnosed. Our hob stopped working just before Christmas so we asked domestic heroes to come out having previously had a great experience with them looking at our dishwasher. For the Beko hob they advised that the dials no longer worked. So on their advice we sourced a new hob and fitted it, discovering that the switch on the wall also needed replacing as it was faulty. As this was right before Christmas we carried on using the new hob, however we discovered a few days later that our original hob is not faulty at all and it was the switch all along. Something that should have been diagnosed by domestic heroes. Overall we forked out £45 for the original visit which domestic heroes have accepted liability for and agreed to refund. They will not cover the cost of the new hob which we can’t return as it’s been used. So we’re £170 worse off and are now stuck with two second hand hobs. Not to mention the inconvenience of having to fit the new hob. Feel this is totally unfair as we purchased this in faith of their advice as their previous work for us on the dishwasher was excellent. We used to really rate this company but based on our recent experience I’m appalled at their poor workmanship and lack of responsibility."

"We called last week to book in an oven clean, they were able to fit us in very quickly. A lovely man came this morning and did an incredible job, it's like we have a new oven. Friendly, professional service. We will definitely use them again"

"Last Tuesday I telephoned for a quote for the removal and replacement of an integrated oven. Engineer came next day to measure up. New one was fitted and old one taken away today Monday. Excellent price, excellent service. Kept informed at every step by email and phone very impressed."

"What can I say, we called these guys after a problem with our dishwasher. They are local, professional, courteous, punctual, informative so together with transparent pricing whats not to like. Very impressed start to finish and would not hesitate to use these guys again. The positive comments relate to the office who took the initial call and the first rate engineer who identified and fixed the problem."

"Delighted with the helpful, welcoming and timely response from Wendy. My planned appointment was bought forward unexpectedly which meant issue got solved much more quickly The polite, efficient, informative, and helpful response from Steve and his apprentice was impressive. The overall experience was so good I offered them another job, that I had put off for a long while."