Shoe store in Brighton

“I had a really great experience with Kim. She took the time to discuss what I wanted on the phone and help me figure things out. She is very good at what she does and the appointment to get my baby’s prints was a lovely experience. I am so happy with the end result! Can’t wait to do it again for baby number 2 when the time comes. Thanks Kim!”

“I rang the store after having placed an online order I'd subsequently worried was in the wrong size as the brand can be hit and miss for me, and these absolute heroes got a staff member with the same size as me to try them on to check. Very happy with my shoes, top marks.”

“Really excellent service, and a superb repair too. Cannot recommend highly enough. Thank you!”

“The staff are very helpful and pleasant. Going inside the shop is a must because there are a lot to choose from for a very good price. Will definitely go back for another pair.”

“Very pleasant, helpful staff and a good range of footwear. Very happy with my purchase.”

“Great little shop . Sad to see that they're missing a mirror on one level . Hopefully this Review gets noticed and action happens with regards .”

“Very helpful, knowledgable and friendly sales person. Was able to try on and walk in the shop, with these shoes, without feeling restricted or pressured. Very pleased.”

“Particularly pleased with today's experience at Hotter - an extra 20% off some super-comfortable light shoes. Friendly and efficient attention from Julie.”

“Really brilliant service. I didn't feel like the product suited me in the end but it was refreshing to have such friendly and helpful staff in a shop these days. Thank you. UPDATE: Went back today and finally bought the lovely made in England boots I was after and the service was just as good again :-)”

“Lovely Thai girl who wasn't pushy but took time to understand my taste and style . My wife and I appreciated her empathy, knowing we would spend what money on we could afford without the hard sell. Unfortunately my wife did not have a great experience with the male colleague in BOSS as he was pushy and hard selling. If I had known, I would have not spent a penny in that shop.”

“It was refreshing to be able to walk into a shop and know that all the shoes were ethical, I didn’t need to read the labels! There was a decent amount of choice. Staff were on hand to answer questions and help out. I opted for some boots on the ‘broken biscuits’ rack. They were £75 reduced from £84.95.”

“Lovely lady served me she went out of her way to make sure that I was completely satisfied with my shoes.”

“Went into the store looking for a certain pair of converse, was sad as my size wasn’t In store until I was approached by two lovely guys who worked there who told me they could order my size to my house for the next day and no delivery charge! My shoes just arrived and they are perfect ! Thank you offspring :)”

“Good value, great staff. They simply don't do leather shoes any more, which is a shame, but if you want something cheap and quick then these are the guys.”

“Awesome service from all that served us, happy smiling staff, I would employ them in a heartbeat, sadly I will be returning my Ralph's due to bad craftsmanship”

“Just simply brilliant customer service.. needed some slippers with Velcro straps as I suffer with swollen feet and the young chap found me a pair in my size in seconds and at 4.99 absolute bargain and they have lasted me ages. surely the best quality slippers at the lowest price on the high street.”

“I went here for doing my gait analysis. The staff was very helpful and they explained the gait analysis process first followed by advice about which type of shoe I should go with. I was also notified about various discounts and offers currently going on.”

“I found the perfect shoes but unfortunately the Brighton store didn't have my size. The assistant located a pair in the Covent Garden store. I bought them and they were delivered to my home within two days. I was so impressed with the service I received from store to delivery crew .”

“Very helpful and pleasant staff, plus easy access for my disabled client. Well done!”

“Fantastic customer service from helpful and knowledgeable staff. Great asset for Crowborough, no wonder they have been in business so long.”

“Friendly and helpful staff who put up with all of my indecisiveness and helped me find the perfect outcome.”

“Store is a lovely hidden gem, well priced shoes and lovely staff, particularly Katie and I believe her name is Fleur?”

“This is an excellent place for variety of shoes and ladies boots, well worth travelling to.”

“Had to take sandals back because strap had come away from heel. I paid 39.99 in April for them and didn't feel I'd had that worth of wear. The assistant said this was the first time this had happened to this shoe and gave me a full refund. She was extremely helpful & courteous. I am very pleased, especially as I have had them for 5 months. There is a lovely large selection of good value stylish shoes”

“Always a preloved, quality gem to discover. The staff are knowledgeable and friendly, but not pushy.”

“Go in there quite often to buy my work boots such nice friendly staff always smiling and polite, the manager is always polite and willing to help, wouldnt buy from anywhere else keep up the good work guys”

“Excellent shop for clothing repair, Ian is a real gentleman and incredibly helpful. Thank you sir.”

“I would like to thank Sasha in the Brighton store who recently looked after me so kindly when I unfortunately fainted in the store following giving blood. I did buy some lovely boots in the sale, so my trip was worthwhile.”

“I love the store but what makes it so special is the staff they feel like friends! Jocey is wonderful takes time to listen to chat and give honest feedback. No hard sell no off behaviour if you don’t spend anything just happy and passionate about the product abs offering an experience to the customer! I pop in regularly just to look and try on then when I have the money I buy! Thank you Jocey”