U-Haul Moving & Storage of Auburn

"Brandon, the manager is a lifesaver! I had ordered a hitch for my pickup thinking I could install myself. The thing was too heavy for one person to do at home so I gave up and went by uhaul and asked if they could install. Brandon was so helpful and understanding he set the appointment for me. The appointment time was met and he had it installed in no time! Very happy with the excellent service! I will be back and highly recommend! The people are just good folks!"

"Absolutely horrible. Booked a trailer a month in advance. Arrived at pick up only for them to say they didn't have it. We got no call in advance and the staff was unmotivated and dismissive. Had to call U-Haul's 800 number and was on the phone for over an hour. U-haul in general is a mess but there are some good stores. This is not one of them."

"I reserved a truck online for a one-way out-of-state move. With that, I was offered a free month's rent with one of their storage units, which I also signed up for. When I showed up with a loaded car to put things in the storage unit, I was told that one wasn't available, despite my "reservation". As it started to turn into the famous rental car scene from Seinfeld, the flippant nature with which they seemed to approach reservations led me to ask if I actually had a truck reserved for my move two weeks later. They did not. So I cancelled my meaningless reservations and went with the competition."

"I cleaned the trailer which was already clean for the most part anyways, when I dropped it off, they said they would take care of the check-in and said that I could go on my way and that everything looks good. Then when I got my bill I noticed they had charged me $15 for the cleaning fee after I had again cleaned it. They were on their phone when I arrived for check-in and it seemed like they just processed the cleaning fee just to check off a box and that is quite frustrating when the total bill was $45 would’ve been $30 if I didn’t have to pay the cleaning fee. 10 out of 10 would not recommend this location because they seem to not really personally care about you."

"So I made 3 separate reservations two months prior to the date I needed them . Only then was I contacted the DAY BEFORE my pick up that only one of the 3 vans requested would be available and to be told by the Regional Reservation lady that I could go myself to 2 other cities to retrieve the other ones. And then while picking up the second one the reservation was changed without a call to pickup the second one back at my original pick up location and was not a van as requested but a box truck.(van was needed for a/c due to the use was for floral delivery) and the third van was available but nearly an hour away.. The staff at the local store in Auburn was very nice and understanding but it was the staff in the Regional Reservation Department that failed at everything for me and could have cared less of the situation I had been put in. So just know that reserving way in advance will not do any good since they will change it without you knowing at any time. Also, sending a message through the app to the center location doesn’t help. I did that multiple times leading up to my pick up date stating my concerns for the reservations and had no response."