Thatcher & Boudreau Inc

"I had a wisdom tooth pulled and I am very satisfied with all aspects of the experience. Dr. Boudreau did an outstanding job and I found all of the staff to be professional and courteous from Lorraine the receptionist to the dental assistants. I highly recommend this dental office."

"The front desk staff is deplorable! Ive never been treated so poorly in my life. They do not break down the bill for you, they only give you an amount that you owe. Nobody communicates what is going on. This might be what they do everyday; however, surgery is not something I do everyday. There is absolutely no compassion from the staff. I expressed my feelings and they told me I could cancel the surgery but I had already paid. I felt like I was put into a corner and could not afford being out more money. I hope nobody has to feel this way, please avoid this place at all cost!"

"Unlike what their website claims they are not well informed on issues with insurance. I tried to be on top of things and research. I asked all the right questions, only to find out later that they are in network for some of - but not all of - Humana dental plans, so the entire bill is coming out of my pocket. Humana says they should have told me when I showed them my son’s insurance card. They say they are not liable for knowing if my insurance covers anything. Even though their website has a page tab for insurance and they claim to be experts, it doesn’t matter. Be very careful when dealing with them when it comes to insurance."

"Dr. Boudreau did my wisdom teeth around 3 years ago and it went fine. I'm someone with dental anxiety- I cry on the phone just scheduling appointments and I'm a grown adult... to give you an idea of the intensity. So for me to say "it went fine" is something. What prompted me to write this review actually took place today, and it had nothing specifically to do with Dr. Boudreau specifically, but rather, the culture of the office and his team- which may be even more important. On Thursday, April 23rd, I got a different tooth pulled by a different dentist, in a different office. He was short (in conversation), no "bedside manner", and condescending- this was established just on our office interaction. I left with vague after-care instructions. Early Friday morning, the 24th, my stitch popped- I called in tears, and he said I was quote "dramatic" and "over reacting". You can imagine how hard it is for someone like me to call in the first place, but then to be scolded for it... Today, Monday, the 27th, I had another follow up question on when suction (straw, smoking, etc) can take place. I did NOT want to speak to the man at all. I took a shot in the dark and called Dr. Boudreau's office, instead. The front office, without any hesitation, answered my question on how they advise this situation in their office. Please note that my question was a VERY GENERAL recovery question and did not require my charts or anything- please don't just go calling and expecting them to answer specific patient/case related questions, especially if you aren't an active patient. This interaction may seem small to some. But as someone with a lot of dental anxiety, it meant the world to me. She didn't make me feel stupid, she didn't call me names, she didn't make me feel like a burden. I wish I got the woman's name, but I forgot. I hope this review helps you decide where you choose to seek care- with an office that genuinely does care. Coming from someone who's seen what apathy looks like in a dentist, I can vouch that you won't experience that with Dr. Boudreau or his team."

"My son had his tooth pulled. This office called insurance but I had tooth pulled at the other office. They charged me $250 and said insurance would pay the rest. Then they came back and told me 2 days after Christmas that I owe them $450. I called the office to discuss this I informed if I didn’t pay the $450 I would be sent to collections."