ROYAL MOVING & STORAGE CO.

"Good place"

"Where to even begin??? I should have been concerned when we attempted for days to contact them about adding 2 additional people to the crew. No return phone calls for at least 4 days. It was only after messaging through Angie's list did my wife get a return phone call. But like a previous reviewer stated, they are inexpensive. The day of the move comes, Saturday, and they show up over an hour and a half late. No biggie, there are 6 of them. Surely they'll knock this out in less time than the estimated 9 hours with 4 people right? Nope! 7 hours later, and half a 10x30 storage unit, there's a family emergency and they have to leave. Not the best timing, but we were tired too and could use the time to unpack some boxes. I was told that they would return Sunday morning. After multiple attempts to contact on Sunday, I finally get a return text around 11. They'll be that way in a little while. I say okay... some 3 hours later I call to get an update. The truck is broken down and they are waiting on a tow and a replacement. In the end, no moving on Sunday. Finally, at 5pm on Monday, they show up with rest of our things. But there are only 2 of them. The biggest bulkiest items were in the back of the storage unit, and they only have 2 people? Here's the kicker... I was told by a third worker, who was not on the clock when they showed up on Monday, that they left my place on Saturday to go do another job that lasted until 7am the next morning! WTH? Seriously?!? So the reason I couldn't contact you on Sunday was likely because you were sleeping?!? This morning I get a call from the storage unit they emptied. The owner sent me pictures of the mess they left. How embarrassing! And finally, there are dents in our walls and chipped paint, scratches in the door, broken and damaged furniture, etc. I text this morning to get it resolved, and I get a text saying "I'll call you later." I had high expectations for this company. But unfortunately, they lacked professionalism and integrity. Please consider the many other options in town before this company."