Five Guys

"Visited on 4/30/24 at approximately 6:15 p.m. The young lady who took my order was friendly, but it was not genuine. It was obvious that she was cordial because it was expected. She stepped slightly to the back to alert somone else that a customer was present. Another young lady came out- no greeting, grabbed gloves and started the prep for my order. As she waited for the burger to cook, she placed her hands on the back of her shirt to rest them She then stuck one of those hands into the cheese, and was ready to place it on my burger at the appropriate time. I called out "Excuse me", no response. I did so again, and though the third person present heard me, a young man, he did not alert her. She finally turned towards me (after the third time) annoyed and said, "Huh?" with a turned up (frown) expression. I asked that she change her gloves, since she had her gloved hands on her shirt. I repeated this again because she made no effort to come closer to hear me. She acknowledged that she heard me by turning her back, removing her gloves, getting a fresh pair and then selecting another piece of cheese (the first was thrown out). Needless to say, I will never patrionize this location again. Five Guys is by far my favorite fast-food burger spot, however it is hit or miss on food safety at various locations, and the prices are not worth that. All of the employees present looked younger than 25, closer to late teens, maybe 21 for one or two. The lack of emotional intelligence and basic ccustomer service skills contribute to my decision. The cashier was the only one who seemed like she was happy to be there, even if she was just going through the motions. Also, the food was not as good as I've had in the past. The only bright spot is that I went inside to watch my food being prepared, which I hadn't intended to do. (I'm glad that I did.) I was the only customer present from start to finish."

"I like Five Guys, every once in a while I end up at one that it less than great service. Then there is this particular Five Guys, food was good service was great. Now of they could just get the prices down."

"Staff is usually good and fast, the food is just as good but ofc is very pricey, fries are ok wish they were a little crispier but have a great taste. This specific location is not too busy usually a line of 3-5 people and they always keep it clean."

"Incredible burger! Juicy beef, and tender fresh bread. The fries were hot, crisp on the outside and hot and pulpy on the inside. Service was very good, and atmosphere was clean and well lit. I ordered a double and kind of wished I made it a triple!"