Stookey Sewer Department 313 Eiler Road, Belleville, IL 62223

"The ladies at the Stookey Township building and even the Township Trustees are fabulous! Everyone that I've spoken to over the years have always been extremely helpful in resolving any questions or issues I've had. With that said, I did contact their office about a discrepancy with making sewer payments through the online system. There's two ways to do it: login or make a one time payment. When you make a one time payment, all the billing info shows up and you can modify payment amount. When logging in, everything is "fixed" and it doesn't appear that you can make any changes to the amount. I reported this to Stookey's office and the lady at the front counter was helpful enough to give me a Help Desk number. When I called the Help Desk, the lady I spoke to acted like it wasn't her problem and didn't care that the billing info wasn't showing up completely when logging in. She referred me back to the Township office. For a "Help Desk" the lady didn't help or even care to; very disappointing (why I'm docking one star.) It's just better to make a one time payment. Also, there have been mega issues with delivering the sewer bills by mail. I always believed it was the Post Office as they (and other delivery drivers) always put my mail and packages in the wrong mailbox / front door. Stookey is now emailing Bills to those who've signed up. Very convenient and helpful! I do appreciate how the Township Trustee and employees are keeping residents in the loop more often with their monthly emails (contact office to sign up) and providing alternatives to receiving our sewer bills."

"Went to pay bill and to get a adjustment because Bill was almost double due to swimming pool.The lady up there told me I had to fill out a form to get an adjustment for my bill .I fill out form then she said it wouldn't go in affect till next bill.She said they sent out forms in the spring and I ask her why I didn't receive one she said they could of made a mistake they were short help back then and told me I needed to pay the full amount of bill that was almost double. They made the mistake and I'm suppose to pay for it.All the years in the past all I had to do was go up there and they adjusted bill ."

"Questioning the account number on monthly billing. Can someone tell me what the,Alpha designation in ( ) means. Mine ends in( B). C as nt get a straight answer"

"Very outdated. They don't keep up on your bill at all and no one is on the same page there. When one persons tells you something, the next person will tell u something totally different."