Lawrence Memorial Hospital of Medford 170 Governors Avenue, Medford, MA 02155

"The staff at the front and urgent care couldn’t care less about anyone in need. Very rude in the way they greet people and have no urgency. All they care about is doing their time and collecting their paychecks. I hope karma gets them when they’re in need and have to go to a hospital."

"The young woman in the Lab needs to take people in order of arrival. Now patients need to sign in thru a Kiosk but that didn’t make any difference. Instead she first took the good looking guy and then a woman who scurried in knowingly others were sitting there patiently waiting before her. Next time read the names on the Kiosk. Appointments should be made because this system doesn’t work."

"A family member was under their care. She had to be removed by EMT because she was unresponsive and they refused to see this as an emergency. The doctor on staff couldn’t stop smirking while she remained unconscious in bed. Absolutely infuriating and unprofessional. All hospitals have some bad reviews but please never trust them with your care."

"A teaching clinic that's good for non-emergencies. PA Colleen and Klause were attentive, knowledgeable and their bedside manner was perfect! They didn't have the answers for my non-emergency medical mystery, but they were incredibly professional! They were diligent in planning next steps and getting me in contact with specialists that were inclusive"

"First, they “lost” my appointment for an ultrasound they had scheduled me for without asking if it worked for me. Then rescheduled for the day before. After rearranging my schedule once again to accommodate we got to the hospital a half hour before the appointment to register with them. We waited over an hour to be registered making us late for the ultrasound. Not to mention everyone we had come in contact with in the hospital was extremely rude, unprofessional and didn’t wear their masks correctly but enforced everyone else with such force it was uncomfortable, except for the woman who actually registered us. She was great but was clearly not trained on the system and needed help on more than one occasion. We proceeded to wait another hour to be in seen in radiology and they seemed to not be able to find the appointment and let us sit there without informing us. However, Lisa our tech, was absolutely phenomenal and super thorough. I’d come back solely for her"