Enterprise Rent-A-Car

"I had a great experience with this company and the fact that they are right next to a body shop made it even better. I had to use my insurance and everything went smoothly. Rashad was a pleasure to work with during my process. I would only suggest having smaller cars available, other than that it's great! I've used them in the past for personal reasons as well."

"It's not typically my nature to post negative reviews. I much prefer to praise publicly and criticize privately. However, I have called this office and the main enterprise office over 6 times and cannot get a resolution to my issue or get someone to call me back. So, I have no choice. I found their business practice to be dishonest. When I wanted to speak with someone about it, I was told they don't have any records locally and I had to call corporate. Corporate actually agreed with my concerns, but said they couldn't do anything about it and would need to transfer it to another department. After multiple calls to corporate and the local office without a return call, I've given up. If you are in need of a rental, I would highly encourage you to use another business."

"So I reserved a rental car about 2 weeks ago that was supposed to had been ready Saturday. Agent stated he would call around 930 am which never happened. When I called the answering servicing said it was close!!! I didn't get a car until Monday. The Agent Shay didn't have clue as to what was going on or what happen, but was very professional and placed me in a car that looked a little like it had been dinged up a bit but was okay to drive. Well by the time I hit the expressway it started rattling from underneath and front bumper started coming apart. Despite that after speaking on the phone with Ellie she worked to fix the problem (thanks) And Shay had me in another car in 15 min. The Area Mgr. Josh took over from there (very professional) and I'm blessed for the way he handled whole situation. Whoever drop the ball from the start that Friday should be canned!! if not for Josh I'd give it 2 star."

"I rented a car from Atlanta airport to visit Auburn. On 6/20/22, the car wouldn't start. After receiving a jump from roadside assistance I drove the car to Enterprise on Veterans to exchange the vehicle, as roadside was unable to replace the battery. The employee working that day refused to provide me with a working vehicle. The employee stated that the key fob was missing the valet key and that is the reason the car would not start. He stated I must have removed the key and lost it (the key was never in the fob). He stated this as he was sitting in the running car.... Not only did this employee not understand the functionality of the fob, he sent me back on the road with a defective vehicle and offered no other assistance or alternatives - it was closing time so I'm not surprised. The entire rental experience was a debacle - FYI: airport computers do not interfaces with local sites and most employees are unaware how to handle the situation."

"UPDATE: The process to get my rental car was fairly smooth. I was given my rental car and instantly smelled smoke on the inside. The back windshield wiper was broken (was not told ahead of time). The company was willing to give me a new car, but I didn’t want to go through the process. I had to originally put down a $50 deposit and was told it would be refunded as long as there was no damage. When I returned my rental, I was told I would get my deposit back within a day or two. I also noticed a $180 dollar charge for something. I called to discuss the charges & the staff said it should be taken care of. Three months later, at nobody’s fault but my own, I realized I never got my refund. I ended up going to the building & spoke with one of the managers. She was incredibly helpful, took her time, & was willing to walk though everything with me. She even provided her boss’ number, had I needed it. The issue ended up not being the companies fault, & I was fully refunded my money. I would use this company again!"