Samford Square

"I drove 5 hours to relocate my daughter to Auburn. She was super excited until we entered the apartment. By far THE NASTIEST APARTMENT I have ever seen. I mean literally feces all down my daughter's bathroom toilet, black mold in her window sills, roach and insect feces in the kitchen cabinets and to add insult to injury, the AC didn't work so it was 96 degrees in this filth. There was clearly no cleaning or even care given to this space before my daughter arrived. I contacted to office, they made promises that are yet to be kept. This facility should be ashamed of the way they keep this apartment complex."

"Highly DISAPPOINTED! We moved my daughter in yesterday (8/10) and never in my life have I seen an apartment so disgusting. The smell when we opened the door was gutwrenching. Carpet ripped to shreds. Roaches were all over the apartment as if THEY pay rent there. Furniture held together with tape. The couch had so many stains, just imagine what was embedded, yuck! And it appeared someone had throw feces all on the balcony! Yes. Feces!! I really wish we could have checked this place out in person because browsing online was VERY misleading. 160 Ross WOULD NEVER."

"The sales team does a fantastic job selling the community but the reality of what you get is not even close to meeting expectations. For us, we dealt with a dirty unit (to include expired food from 2022), mold on carpet and in the kitchen ceiling, mutant water bugs, dust, water entering unit. They did replace the carpet and fixed/painted over the mold in the kitchen. It’s a firm NO. The only person who follows up with any degree of professionalism and solutions is the community manager, but getting him involved is an act of Congress. I had to come in person bc they don’t answer emails and when I showed up in person, their job was to do whatever they can to say what they can’t do which is a far cry from their welcoming, accommodating sales pitch. Clearly they need customer service training. That’s fine. Fool me once."

"I have lived here for the past two years and have had little to no complaints. The community and amenities are nice and appealing to your average college student. It can be loud sometimes on the weekends, and traffic can get kind of heavy depending on what's going on in the area, but you expect that from student apartments. It's a great location--5 minutes from campus and a quick ride to get on the interstate. Overall I've enjoyed my time living here and would recommend it to anyone. The office staff is friendly and inviting, and you can tell that they genuinely care about their residents."

"Samford square has a major problem with cleanliness and maintenance. It is now almost February and I have still not received the mail key that I should have received upon my August move in. Even after still put in an order for it 4 months ago that was marked as completed when it clearly was not completed. I have also not been able to get into the Parcel Pending system that they use for their mailing packaging system after having been sent three new welcome codes. I have had friends be charged for damage that they did not cause when they lived at Samford Square. My toilet has a problem flushing and I have to hold down the toilet handle to get it to work at all. Also for those that want to live in a gated neighborhood, Samford Square’s gates were broken for the first 5 months of me living there which should have been a safety concern for residents that I do not recall to have been notified of until seeing it with my own eyes upon move in. As far as cleanliness goes though, it seemed as certain appliances like the oven had never been cleaned upon my move in, as well as to “solve” the mold problem that was happening in my bathroom prior to my moving in, the housing complex decides it was perfectly okay to just caulk over the mold instead of actually treat it. I also found dust and paint all over my room with stains on the mattress. Not even to mention the massive bug problem that my apartment has. To future residents, deal with these how you choose. Also, whenever I have expressed these concerns to workers at the front desk, they have acted unwilling to actually work with their residents to solve an issue and there was no promise that they actually took any action some of the time. I have since had packages get returned and marked “vacant” and “undeliverable” while the workers at Samford Square still have yet to work with me to get these packages to me. Generally the neighborhood is quiet and nice, except for the smell of marijuana that appears rather often. I will not be renewing my lease or recommending Samford Square."