Thrifty Car Rental - Revere Ma TLE

"Really friendly staff here, they helped us out loads and made renting our car very easy. My only negative (and this is directed more at Thrifty than the rental office) is that all the functions of the car were disabled (presumably because it is a budget car place). So things like cruise control doesn’t work - even though there are controls there for it. Quite frustrating as it would clearly make zero difference if they were active! Still, car was overall decent and well maintained and a good price too of course. A minor update - be very careful about the ‘tolls’ option. We elected for the $6/day, when used, option when we were at the counter. However this was not added onto our option and we got charged $96 for the week!"

"Roughly a week and a half ago, my best friend and I went to this location to rent a car and when we got there, there was a wait due to one Agent taking care of multiple guests (there were a large group of Managers there for a site inspection or meeting) so the process took a little longer than expected. He processed our reservation and we informed the Agent we would return the car at closing time, which was 6pm. On the day we were returning the rental, my best friend and I showed up a bit before 5.30pm. Inside the office, once again there was a wait of other guests with the same one Agent that we had purchased the rental from a couple of days earlier (one guest was particularly annoyed because he had been waiting for more than hour because he was told the location didn't have a car for him even though he made the reservation weeks in advance and was using the rental to go to Florida). My best friend and I waited and she was approached by a Manager about 20 to 25 minutes later (a woman with short, curly hair with tanned skin) who processed our return, inspected the car, and moved the car somewhere else on the lot. She gave my friend her receipt and continued to process the other guests who had been waiting after us since there was a wait. A week later, my best friend is charged almost double the amount of what we were quoted and was told over the phone by the Hertz Call Center representative that she was charged a "late fee" because the car was returned late. Late being we waited more than 30 minutes to be helped since the location only had one Agent taking care of guests. My best friend went in person to the office and was rudely dismissed by that same female Manager who processed our return, stating that nothing could be done, the charges could not be reversed because they are processed by the computer, and that we should have not returned the car late. This entire experience has put us off from Thrifty and has made us look at other rental car companies with at least decent customer service. Never again! Guests need to check their receipts and statements to see if they are being overcharged, their customer service needs an overhaul, and if guests are going to wait more than 40 minutes for service, proper service recovery needs to be implemented! And by the way, no one from Hertz/Thrifty has been helpful after reaching out to them after this experience!"

"Prepaid for parking for Boston airport & it is a scam. Stuck for 45 minutes. An employee of Hertz rental showed up & assisted me to get out of my predicament as I had to drive over spike strips & could not back out of entrance."

"BEWARE! All the change was stolen from my center console. Strictly quarters, over half of which were collectible state quarters. To top it all off my tank was on empty upon my return when I know it was not that way when I left it. NEVER AGAIN."

"Thrifty is an Untrustworthy parking lot. Listen to my warning Do Not Use Thrifty . They damaged my truck and then just played dumb not taking any responsibility I had to chase people on the phone and emails for over a month just to have them claim that their cameras where down and it was no way to proof that the damage happened there, also the paperwork of the state of the vehicle at drop off was misplaced....how convenient. If this happens to you: Do Not take your vehicle, call the police and your insurance, you can not trust them saying that they will make it right because they wont."