Rack Room Shoes

"First time visiting this store since I normally wear boots, but I needed to have a set of shoes in the near future. I found the brand I was looking for and tried on two different sizes when Alex asked if I was finding what I needed. I explained that I needed a half size and she informed me, that brand does not offer half sizes. She told me of a different brand that offered a shoe similar to the one I was looking at. I told her of what I was looking for and the reason. She retrieved an item that would have been an add-on to sale but although that was a great recommendation I worked with what I had and made it work. At the checkout she asked if I was part of their rewards system or wanted to join, I declined the offer but asked if they had any discounts. There wasn’t any that day but one was coming up soon so she asked if I’d like her to hold my order and come back the day the discount was being offered. The answer was yes. Exceptional customer service from Alex. She could have just ignored me and kept working on what she was doing. Instead she asked if I need assistance, listened to what I needed, came up with alternate ideas, offered me their rewards system, and found a way to get me a discount. Based on my first time experience, I would recommend anyone give this location a try."

"Very friendly staff and a pretty good selection of shoes at reasonable prices."

"Spanish girl. Need to go home had bad attitude first she look at what i had on than give me a look.i own à 12 yr business in killeen don't judge the color of my skin or look"

"Went to exchange Shoes, NOT return. The shoes hurt my wife’s feet. We have always bought from this store, don’t even live in Cove and yet we will drive to get our shoes there. Well, I did not get the ladies name, but she said they can’t return shoes that have been worn, well how else you gonna know if they hurt your feet? And of course we weren’t returning, we were wanting to exchange them for a .5 size bigger. So what did she say, we won’t do that, gave us the customer care number, called them and Customer care said they called the store and explained to her that we were going to exchange the shoes, she said they can’t do that, so what was the point of the customer care call. Waste our time. I’m sorry but I normally don’t lose my temper when it comes to things anymore, but this was complete nonsense. I know they dont care cause they have more customers, but they lost our business, this employee was tactfully rude, which is even more agitating. I would sooner rather go shop at Payless shoes and have a pleasurable employee experience than dealing with this customer service ever again."

"I strongly suggest that the cashiers explain the return policy at checkout. I tried to return/exchange a $60 pair of shoes that I wore for a total of about 2 hours only for them to tell me they were too worn. No store credit no refund no nothing, so now I have a pair of shoes that hurt my feet. I will never shop at this store again and will be definitely telling all my friends and family not to shop there either."