Torrance Lock & Security

"I’ve never left a review like this before but their driver in the white van almost ran me off the road on Pv drive south. I honked as he cut me off and then he proceeded to aggressively tailgate the car in front by less than a car length on the single lane road through the landslide area."

"Appalled at the level of customer service. I'm a very friendly person and ensure that is conveyed in all my business dealings which is why I had to share my experience here. I called to request an appointment for a quote for lock repair with the understanding that a trip charge of $89.50 would apply. Emailed pics for their review and called back several times, but each time I was told someone would get back to me. On my last follow up call, I was told by Kevin that they were "dragging their feet on responding" because they don't provide quotes and repeated that charge would be an $89.50 trip fee plus repairs @ $115/hour. I didn't understand why they were unwilling to schedule a quote since they were still collecting the $89.50 trip fee regardless if the repairs were made, and he replied very bluntly "No, that's not the way we do business." Well, that's not the way I do business either. Less than one star if possible strictly based on level of customer service."

"I think I've been going to Torrance lock and key for probably 50 years. Everyone that has ever worked there has always been very nice. They seem to always have whatever it is you need where some places don't. And I've never gotten a key made there that didn't work. I've never had to take back a key to have them redo it."

"Outstanding customer service! They do things the right way with better quality materials/keys than you get at Home Depot & hardware stores, etc. for comparable prices. I've owned a property management company for 28 years so I know a great locksmith, and this one truly is excellent!"