Direct Appliance

"I learned of Direct Appliance through the previous owner of a house we recently bought. I contacted them about having some matching cabinets made. Mind you they are in Modesto and I am in the Bay Area and they had done the job some 8 years ago. It all started with Darci who walked me through the process step by step, and initially getting approval from Sam. They gave me a quote and when I was ready I worked with Darci via phone and email and text to send pictures and measurements. Then Jeremiah, the cabinet maker, double checked my measurements with pictures, walking me through again, step by step. By the time the cabinets arrived I felt like we were old friends and they matched and fit perfectly. This group of people are wonderful to work with! They know what they are doing and are both pleasant and professional, not to mention reasonable. I wish I needed more cabinets just to work with them again. You won't be disappointed."

"Unfortunately, at the last minute I had to cancel my service call. When my appointment was made i spoke to Whirlpool as my washer is still under warranty. Whirlpool set it up directly with Dirct Appliance. All I received was a text measage specifying when my appointment was. When I called the gal who answered said I can pay $40 for canceling or be placed on the no service list going forward. I was not going to pay. I told her I was not aware of this policy. It was not communicated as all i received was a text from them. I asked her why should the client be punished when there was nothing verbally or in writing communicated. She was rude and ended up hanging up on me. AND she Susie is an owner!!!! If you need service BEWARE!!!"

"Direct Appliance delivered my GE Cafe Fridge 6/5/24. The guys were very professional, nice, and did a great job. It wasn’t an easy delivery either because of the size of the fridge and the space it went into but they took their time and were extremely careful! I’m very happy and I love my new fridge! Also RJ their salesman who sold us the fridge was great! He’s also another extremely nice person. My happiness was very important to all of them. ! I’ll continue buying all my appliance from them."

"My Wifey and I Purchased A GE Range/Oven And Had It Delivered , The 2 Delivery Guys Were Outstanding Delivery People , They Were Polite , Courteous And Treated Us Both With The Utmost Respect . Thank You Jeanette (our salesperson) For Going The Extra Mile To Make Us Happy ."

"The Installation Team was in touch with me before arriving. As Dwayne had explained when we purchased. They explained what they needed to complete a successful install. I was shown many of the accessories of the new refrigerator and recommendations to purge the water and ice systems. They were in and out within 30 minutes. It was seamless - Thanks Direct Appliance Team!"