VNA & Hospice

"I have been blessed with the opportunity to work for this organization for almost a decade. During that time my family also had the fortune being the recipient of home health as well as hospice services. Being on the receiving end of the support and guidance we give to patients on a daily basis reaffirmed in my mind the importance of what we do. The ability to receive care in your home is outstanding: services range from the provision of nursing and other therapies to support recovery from a short term illness or surgery; to dedicated teams of hospice professionals providing guidance to patients and families through the last months of life. Grateful we have access to this kind of excellent care in our community."

"CCVNA Home Care staff are friendly and professional. The Connections program is helpful. Overall, very nice people providing a great service to our community."

"Very helpful in understanding the knowledge that the Staff VNA followed throughout my recovery, very great full for the encouraging positive advice as well."

"This is not for the nurses, most of whom were good. PT was professional too. What is absolutely unacceptable from this company is the administration (I am not sure which division this is exactly). They were ok when they came home for wound care, well once I had to ask them not to send a nurse, she was changing my open wound's dressing, and would not change her gloves, I had to tell her to wear or change gloves when she had touched her shoes!. Then they ordered supplies for my wound, which were unrelated to the wound, and my skin would not tolerate. I opened the box. Once able, I called the supply company to get it back. They did not want to talk to me, they said we only talk to VNA who has placed the order. In the meantime, they charged my insurance company for the suppliers, and copay for me. I have been trying to contact someone at VNA to resolve this issue, one supervisor/nurse said she would talk to the person who ordered, and will call me back, never did. I called back and she was never "available". I received another statement from the supply company for something I never even received. I called and asked for a supervisor who gave the name of the person who ordered supplies. This person talked to me, and said she would look into it and will call me back the next day, and i have been waiting for a call since last week. I called twice, and this person was "busy", "unavailable", or in a meeting. How rude and unprofessional can a person be? Extremely unprofessional, if you say I will call, call. If you do not want to respond, then say so instead of ordering the wrong supply and have the patient pay for it too."

"Yesterday I was very apprehensive about obtaining a "senior " flu immunization for my spouse. I called my pmd and his and was told supplies were exhausted or nearly so. I called VNA immunization clinic and was given a next day appt. Thank you for being there for us!"