Budget Car Rental

"Not so much for the car, but for the incredible customer service, John was kind, straightforward and thoughtful. The car had mechanical issues upon entering the highway, and he was expedient and apologetic in getting me fixed up in a better car. A great guy, working with his customers!"

"More skilled staff needed. The mid-age woman at counter wasn't really helpful. She was unwilling to check me in, just because she doesn't speak Spanish and could't read my licence. The law in most States let foreigners drive a car using their own countries licences, there is no need for an international as she was asking me. "It was my lucky day" (as she said) thanks to this charming girl who does speak Spanish and was willing to complete the reservation."

"I booked last minute on Priceline under emergency circumstances. Last minute bookings on weekends are risky as cars may not be available. I originally had a 9 AM reservation at Thousand Oaks AVIS and they had no car when we checked in - said to wait an hour till 10, and then at 10 still no car...maybe 11, maybe not. I was dreading having to drive to the Burbank Airport to get a car. I called here and though they "officially had no cars" the woman encouraged me to come over and they would find something. They were friendly, efficient and made it happen! The woman who helped me was extremely nice, warm and humorous, my husband called her, "literally the greatest person on earth". The mid-size car was clean and exactly what I needed, and the employee (unfortunately I can't recall her name) genuinely wanting to help me was wonderful."

"I ordered the car on Costco travel and it turned out to be a great experience. At the service desk in palm springs, the ladies were talking about how they didn't have any keys and that they were slammed. I get it during the opening up from COVID. I was worried that I would be stuck at the airport but they came through. Very clean car with a full tank. Returning the vehicle took about 15 mins but that's because the person behind the desk was finishing up with another customer. I would definitely use them again."

"Very Unethical, tried to steel money from customer. They have the most unethical staff here. I am so sorry to see a young girl that lied about the condition of the car return to charge a big amount, bigger than the cost to rent the car to make money out of their customer. DO NOT go to this car rental service. I booked online to pick-up at 10am, and real time of checking out is 10:45am. the next day I bring the car in at 11:05, she charge me $65 dollar for an hr late and $85 for cleaning fee, while there is nothing wrong with the van, we only put all the seats down to transfer some small furniture. and bc the day i rent, it is raining outside so the car may get dirt with the rain and heavy sands or things from outside. So I prepaid the car for $81, got charge for non-sence things,which add up to $81+168= $249 for a jerky minivan for 1 day! Be careful with this store has no ethical in term of business service!!!!!"