Frame Factory & Gallery

"Doing beautiful work to make a copy of a family member's painting from an email. So glad to have this work done."

"Was serviced immediately even with other customers being helped who were ahead of me. Very friendly staff and lots of cool art for sale along with frames. Also have a good selection of artsy greeting cards. I recommend this place!"

"Fast and professional service! Mary spent some quality time with us to make sure we were happy with our selections and it was available and the choices made sense for the piece. She showed us numerous options and ideas. She did not stop until it was right. I knew it was not going to be cheap, and even with that being said, The price tag was a shocker. Paid it on the spot. Had our finished product in 5 days; way ahead of schedule. As we like to call, concierge service:) Thank you!!!!"

"Great to work with. Provided excellent options and assistance. No pressure sales. We had a Canvas painting mounted and framed and a large Puzzle framed by them. The results were fantastic! Also, appreciated the attention to detail in the mounting hardware and the inclusion of rubber buttons at the bottom of the frame."

"This was a 1 star but I have changed it to a 5 star due to the owner contacting me and wanting to make it right. The finished product was exactly as I had originally expected. Thank you for fixing it. Do not spend the $1012.41— I’ve been saving my $ to have a very special painting, from Cuba, framed with double mats. Went to the shop for over an hour deciding on colors and my husband and I were VERY SPECIFIC about wanting a very large frame with mats. The bottom (interior) mat was supposed to be 2” purple and the outside mat was supposed to be (and is) 4” gray. We even laid it out on the counter (trying all different colors) and the ENTIRE time, it was spaced out in the requested 2”/4” measurements. When we picked it up there was only 3/8” of the purple. We said this was not correct and the woman said, no, this is what you wanted. Umm, no, it is not what we wanted. After going back and forth they wouldn’t budge and said they don’t do mats that’s large in their 20 years. Well, when it’s custom you get what you asked. She basically said we were wrong in what we wanted and they will not refund our $1,012.41. I should have take a picture in the store apparently. What a cheap, snake in the grass business. She said the customer is always right but I’m this case, the customer is wrong. When we got home and unwrapped it, we recorded it so they wouldn’t lie if there were damages, and guess what... yes, 2 of the corners were scuffed. I cannot trust to take it back because I don’t want them doing anything to my painting or screwing up anything further. What a horrible business. That is A LOT of money for me and now I have this beautiful painting I do not like. PS.. they gave the cheapest wall mounts possible so we had to go purchase our own."