AT&T Store

"I cannot say enough about the excellent service I received at this location. Christian cheerfully navigated a complicated problem and finally was able to resolve the issue. It required calling ATT directly, using multiple phones to connect and finally resolving the issue and getting my phone working. Then, he helped us change some setting and servicing issues. He never lost patience with me, (I am an "older" and not so tech savvy customer) and at the same time he was helping me, he courteously helped customers who came in with a simple question or issue to help them avoid long wait times. I had visited another ATT store and was basically dismissed; my experience at this Jamaica Bay experience could not have been better. Christian is an asset to this location and should be recognized for his hard work. I sincerely appreciate his help."

"We were very happy to arrive being only 1 of 2 clients in the store which minimized the wait. Gustavo was very helpful and professional. We were able to purchase a phone, transfer stored info and out the door in exactly an hour. Mostly unheard of! Thank you !"

"The store manager, Brandyn, was neither helpful or knowledgeable. We came in to complete a trade in for iPhone 15. We had elected to do the trade in store, but when we got there the manager, Brandyn, immediately said he couldn’t help us. I asked if he could at least take the order number or the phone number. He refused and gave a (false) excuse that because the new phone was shipped to us, we couldn’t trade it in store. I replied that I’ll just go to the Gladiolus store and see if what he said was true and if not I’d just lodge a complaint with his store. Gladiolus store helped me in 5 minutes, very easy process. Don’t be me and just go to the Gladiolus store. So now I’m leaving the review I said I would for Brandyn."

"Wesley helped me replace my severely damaged phone and took great care of me. His attention to detail is remarkable. I was so impressed that I brought my wife in today ( the very next day ) to upgrade her phone as well. He is truly an asset to AT&T."

"Since I’m considering switching carriers I came to the store to inquire about a family plan . The store was very neat and clean and had excellent customer service compared to other stores I attempted to get some information from. Even though the store was busy at the time, the manager, Brandyn, took the time to immediately greeted me and to inquire about what my needs were; he mentioned an associate will be with me as soon as they’re done helping the customers. After a few minutes, Gustavo took the time to evaluate my current family plan and compared it to the different options they had form me. He mentioned the different promotions available so that I can take advantage and be able to upgrade my phone for a small price and be able to use a discount my family was eligible for. He was happy to go over all the different options several times and he answered all my questions. While I was there, I notice another rep, Nicole, took the time to help another elder woman who was having issues with her phone, and I could tell this wasn’t even related with AT&T. You can tell the staff goes the extra mile for the current and potential customers. After my interaction with the staff at this store, I’m definitely considering coming back to this store to switch to AT&T."