Ridge Pro Roofing 612 Florida Avenue, Palm Harbor, FL 34683

"They use a scummy spam advertising call center to harass and cold call potential clients. Good roofing businesses don’t need to cold call. This tells me everything I need to know about this company and its quality of work."

"My roof was 17 years old, but had no issues. There were no leaks. I faced rising house insurance costs due to its age and wanted solar panels, so after quite a bit of research and several estimates I hired Ridge Pro to install a new roof on my home. There have been multiple issues since the installation. Here are issues that I consider unresolved despite having the GAF golden pledge warranty: 1. The hot water heater vent pipe in the garage wasn't properly sealed after reroofing, causing water to freely flow into the garage. This damaged the ceiling. Ridge Pro applied caulking to stop the leak but left my ceiling looking like this (see attached photo). 2. There was water intrusion into the master bathroom, staining the ceiling. I had to call them out several times over the course of a year as their fixes - applying cement/caulking to a valley on the roof - took numerous applications to stop the leak. Given the roof design, I feel like a secondary barrier should have been applied as a proper fix rather than bandaids. I don't know how long it will take before it leaks again. 3. There was water intrusion into my dining room. Water flowed into the walls, damaging the framing and sheetrock inside the walls and window framing, as well as my hardwood floors. The flooring in my dining room is no longer available to patch the 4'x4' area of dark staining and warping. 4. Soffit wood framing has water damage because water because it was soaking through the wood deck. You can see from the attached photo the plywood deck was replaced (original deck had shielding on the bottom) but extensive wood rot is present. 5. Starter shingles are poorly cut and have negative overhang. I don't think it should be normal to have to call your roofer dozens of times after a new roof install. I don't think you should need to buy a thermal camera to check how wet your ceilings are each morning. When I spoke to GAF warranty department, they said I should contact the contractor (Ridge Pro) to have the flashing and ceiling damage addressed, but those items are not GAF warranty claims because its not related to a GAF product. You can see from the owner response below that they are not interested in addressing the issues I've brought up and are instead claiming its not an issue because GAF doesn't consider it an issue. I last reached out directly to Doug (General Manager at Ridge Pro) via email on December 10th asking for their insurance information so I can file against it, but he hasn't responded to me. As a result I am reluctantly leaving this review to reflect the condition my house has been left in. UPDATE: Jan 2022, as a result of the leak described in #3 above, I was forced to hire a different GAF roofer to make the repairs to prevent further water intrusion. The repair was made by a GAF certified roofer who pointed out that the leak occurred on the decking, which had peel and stick underlayment installed without the adhesive backing removed (see attached photo). I expected Ridge Pro to cover the cost of repairs once they saw that they installed my roof incorrectly and it caused damage to my home. Remember, I had a complete re-roof by Ridge Pro for $22,500. Ridge Pro ignored my Feb 2022 email asking for their insurance information so I could file against it, as well as my Mar 2022 BBB.org complaint also asking for their insurance information. This company is trying to have my review removed by threatening me with a lawyer and claiming I'm trying to extort them for money. How about this - just give me your insurance information and I'll file a claim. If its baseless, they'll reject it."

"The owner and employees are very knowledgeable and prompt with timing which is very important to me. They were honest , efficient, professional , and provided me quality work in a timely manner. I definitely will use this company again and I absolutely recommend them to anyone who is looking for quality work , performed quickly and by trained professionals .A big thank you goes out to Doug and everyone else affiliated with Ridge Pro Roofing!! You guys are great and I will be contacting you in the future for my upcoming projects."

"Ridge Pro was extremely professional from start to finish. They took the time to meet instead of dropping off paperwork about their services. Their roofing team showed up on the dates scheduled & the job was completed on time. They are a quality driven & efficient roofing company. All the while maintaining a clean work environment. I really feel that customer service is paramount to Ridge Pro Roofing- quality products, professional team & numerous positive customer service reviews. I highly recommend Ridge Pro for your residential & commercial roofing needs."

"Ridge Pro has installed 3 roofs for me on my rental properties so far. They're always quick to get the job done and schedule the installations with my tenants. I've had no complaints from the tenants and haven't had any issues with the roofs they've done. Great roofing company all-around."