Hall Lane Moving And Storage

"We are in the process of planning an interstate move and so I am getting quotes from several moving companies. Most have been great and have been happy to schedule in-home estimate visits. I called North American Van Lines (the Hall Lane "parent" company) and they scheduled an in-home estimate visit for me with someone from Hall Lane. The Hall Lane company called to reschedule the home estimate visit and did not have any correct information regarding my needs/planned move. Despite trying to explain my needs, their representative (Jean) wouldn't listen and TOLD me that I would be getting a phone quote and not an in-home estimate. She repeatedly made erroneous statements ("you're moving a 3 bedroom home", "you're moving a 1 bedroom home") and did not seem to care that I preferred an in-home estimate. I have 3, easily schedule in-home estimates with friendly, professional companies that actually want my business....why bother with Hall Lane?"

"Many thanks to Raul’s crew for their care and incredible hard work moving us this past Friday. We had several large and bulky pieces, and they handled all with ease and a “can do” attitude. Neat, efficient, and thoughtful, we highly recommend them to anyone considering a move. Thank you, Ruben and Kim"

"By far the worst move we have ever had. Due to my profession I have moved quite a bit in my career and due to my previous location was forced to utilize Hall Lane who is supposedly a subsidiary of a larger national firm. From the start we were given the run around and it was pass the blame from there. Alex Daflon gave us a guaranteed quote and then it changed from there as he stated it was going to cost more because he stated it would be more than he realized. It states guaranteed on the agreed document. This was after all of our items were already packed. The moving team was so unprofessional and careless. We paid for a full pack/unpack move. The packing team; 2 of the 3 packers were vaping weed all day while packing our belongings. Items were just thrown into the truck with evident damage after unpacking. The truck broke down on the way to our final destination and they were a day late getting here. We had a guaranteed date of completion and that was not honored. The unpacking team was worse than the packing team. Right away damages to our walls and furniture took place. From what we learned 2 of the movers did not even work for Hall Lane and were picked up by the supervisor prior to moving the truck. One mover had diabetes and could not perform tasks and almost passed out in our garage. We ended up having to hire temporary labor to assist with moving boxes into our home. The Hall Lane team caused severe damage to drywall throughout the home as well as damage to our furniture and entertainment devices. We paid for the top insurance and were told by the supervisor that all would be covered and that we just need to fill out a claim. A claim was filled out not more than a week after the move and it took almost 60 days to be completed. Hall Lane refused to pay to damages to our treadmill, tv stand, as well as wall and furniture damages. For a claim that totaled over $2K only $400 was paid out. Our entire move was just under $20k. Avoid this moving company at all costs. Jean Salazar is by far the worst. She supposedly handles all claims. I had to send her information several times as she did not know how to search her inbox. Alex is the worst sales rep we ever dealt with. Choose another moving company. There are so many other better ones out there. Will never use or recommend this company."

"Moving is a traumatic experience by itself. Having a moving company that attends to all details efficiently from start to finish is a blessing. Rich Schultz guided us through the process effortlessly and provided instant answers and solutions along the way. In addition, the moving crew was very professional. We highly recommend Hall Lane for your upcoming moving needs."