Ship Smart Inc. In New York City

"I highly recommend using ShipSmart for your future moving needs. Having moved crossed country for the first time, ShipSmart was accommodating and responsive to our (many) questions and estimate updates as our move date neared. ShipSmart was unique compared to other moving companies, as they did not lock us into a minimum or maximum moving estimate, but remained flexible, waiting until after our shipment was picked up and on its way before giving us the grand total. They were able to provide immediate location updates once our shipment was on its way, and worked with reputable and professional local moving companies on both ends of our move (Washington, DC to Seattle). All of our shipment arrived without damage, and they wrapped and unwrapped all of our furniture for extra protection. Great group to work with, during what can be a very stressful time!"

"A trusted moving company recommended me to Ship Smart for my moving services from Houston TX to Phoenix AZ. They picked up all of my things from Houston and packed it on 2 pallets according to the weight of each box. They built a crate around the boxes and wrapped it a bunch of times with padding and extra security! We had a 65 in TV and a 50 in TV and about 30 boxes... NOT ONE THING WAS BROKEN OR DAMAGED!!! Me and my wife are soooo impressed with everything. They answered every question as I was super nervous getting my whole life shipped from one state to another... I recommend Ship Smart to anyone I know. 10 out of 10!!!!"

"We had a 200 + pound metal animal shipped from Scottsdale, Arizona to Minnesota. Very professional customer service…very informative….the whole experience was a pleasure. The animal arrived today. We were very happy with the communication given to us and the shipping quality they used to move it. I highly recommend all experiences we had with all communication."

"Please do NOT use this company. The company lost all of our boxes (34 total) and has not attempted to offer us any kind of compensation. They do not know where our belongings are, and have not contacted us since October of last year (our things were initially picked up on July 27th, 2021). Here is a summary of our experience: — Contacted Ship Smart to move studio’s worth of boxes (34), a couch, mattress, chair and keyboard. We were given an initial estimate. We were also ensured that our belongings would be shipped out and delivered within 4-5 weeks. — The boxes and furniture were picked up on July 27, 2021. Afterward, we did not receive any communication until we called them on August 16, 2021 tp check on our delivery. We were told that they could contact us back at the end of the week to let us know when our belongings would be shipped and that it was not palletized at time of call. — We received no call back and we reached out again that same week only to be given the answer that it would be the next Wednesday (08/25/21) that we would have the final weight and cost. — The day came and went without a callback, so we reached out again multiple times over the remainder of the week (08/25-27) and kept hearing the same update — that it is not palletized nor ready and we could expect a call back next week. — Again, silence from Ship Smart for the following week (08/30 - 09/03) except when we initiated the calls. No direct answers, only "let me check with the warehouse and get back to you." We never received a callback once. On 09/10/21, we called once again to try and escalate the situation even more. — A couple of decent days passed with communication (09/13-15), but then no more updates from Ship Smart. We received a communication explaining that our partial shipment (large furniture) was to be delivered the next week on the week of 09/20-24. — The following week, we received our couch (damaged and missing pieces), office chair, mattress and a few art pieces on 09/29/21. We called three times between 09/30 - 10/01 but no answer or callback until late 10/01. — We received a call to say that our stuff might have been shipped with another order (didn’t directly confirm that this was the case). — They confirmed that they could not find our boxes and that they had discovered they had been lost for a while. We were not once alerted to this fact, even though we had been calling them numerous times. — We (as of 1/3/22) still have yet to receive our 34 boxes. We have not been contacted by Ship Smart since 10/13/21. Since losing all of our belongings, we have had to spend an immense amount of money rebuilding our home and our lives. Absolutely no attempt has been made by Ship Smart to right this wrong, or compensate for our lost in anyway. This is a shameful business. Please — for yourself and your family — do not use them."

"Awesome experience. I talked to real people at each turn, and they answered any and all questions I had regarding my furniture shipment to Hawaii. Pick up was great, and the crew they had was fabulous! My items got to their destination sooner than expected, I was very happy. Would use again!"