Good Luck Car Services

"I’ve been using this service for years. It’s very reliable and well priced. Over the phone, communication can be a bit tricky when scheduling a ride. Cars are alright and for the most part on time."

"Called in one day before our flight to arrange for transport. Our dispatcher was straightforward but polite. Would recommend that you refer to the form on the website first to understand the details required before calling in. Our driver came 15 min earlier and helped us with our luggage. Overall an easy and cost effective way to get to JFK airport compared to taxi service!"

"DO NOT USE!!!! We have used this care service a few times given the price is better than others out there. We predominately use them for airport transfers to and from Southampton, where we live. They are not dependable. They are rude and the driver is not a safe driver. My first trip from LGA to Southampton the drive was falling asleep I kept trying to make conversation with him to make sure I got home alive. I tried them again hoping it was the driver since the price was so much better than other companies. They showed up 30 minutes late one of the times we used them. We had to repeatedly call the dispatcher and the driver was dishonest about how far he was or just not answering her. We tried them again given they were recommended to us and we were hoping it was a one off and the experience was ok so we once again booked them for a ride this morning and they completely no showed. We called the dispatcher several times. She was never able to get hold of the driver. She kept telling us she'd call back with an update in 5 mins and 10 mins later we'd have to call again with no update. The driver just didn't ever answer when she called. On my last call to them the dispatcher hung up on me. My husband ended up taking an Uber to the airport (TBD if he makes his flight) and the car never showed up. It's unclear how this company is even in business. I would strongly recommend using another service."

"Was visiting New York for the weekend to see my family. 9/16/23 Called this good luck car service Saturday for my grandmother who is 75 years old and the car had no A.C and no gps service. The driver kicked my grandmother out somewhere in Brooklyn . 9/18/23 Then the next day to the airport this old Chinese guy started screaming at my 3 year old because he touched the window . Then started screaming at me , I said I was going to report him and he said he didn’t car. Please be advise that this car service is rude and only cares about money . I will never use them again …….."

"Terrible experience with this company. The driver was rude, aggressive, arrogant and drove like a maniac to JFK. I was close to demanding he stop and let my family and me out. He also never said it was cash only (I wonder why that is?) and attempted to charge me beyond the agreed upon rate for asking to use a credit card. Additionally, he demanded a “gratuity” even though it’s included in the agreed upon rate (and he didn’t even attempt to earn one). Finally he appears to have attempted to make unauthorized charges to my credit card which we’re fighting and which have led me to cancel it. This was our only bad experience in NYC. Stick to public transit in NYC and by all means AVOID THIS COMPANY!"