LA Fitness

"I signed up for a 3 days pass and received a call from my local la fitness at Elmwood. Rukshana G The club manager told me that I need to get the membership because today was the last day that they had the memorial sale which she advertised for 44.95 membership dues for first and last month and 35.99 for month membership without a bring your own guest pass.she kept insisting and told me I can cancel withing 30 days to get refund. She sent me 40$ that I had to pay back to her 2 days later .I tried canceling my membership 4 days later and kept getting the runaround.telling me to come back this day to speak to operations manager kept making excuses when I came to speak to Alhagie-sorie. I went to the physical location about 7 times to cancle. Spoke to the assistant manager (ishan)and he put notes in to cancel my memebership and get a full refund. I keep receiving emails and am still getting charged. The assistant manager advised me that she did not want to cancel my membership because she did it want to loose her 23$ commision. Finally alhagie the operations manager called me to ask about payment and when told him I’ve been trying to get in contact with him and cancel my membership for days now and was completely rude said he sees the notes in my account and that he will cancel. 3 weeks later still getting charged."

"Total scam and preditory behavior. When signing up for personal training I told Johanna that i had a long history of unpredictable health issues ( have had 4 surgeries in the last couple years) I told her this was a new step for me and that I was anxious with the new environment and wanted 1-2 months of personal training just to get comfortable. I ended up having a flare up and needed surgery. When I called to cancel my PT I was told it was a 6 month contract and would get penalized for breaking contract. It's been over 3 months of hours and hours of emailing and calling and 2 doctors notes since the first one wasnt good enough. Every email or call I get blown off and told I will get called back or hear back within 24-48 hours and then don't hear back until I email or call again after 7+ days. And then still get told something is getting processed or the Director of PT isn't in right now or something else. In the 3 months I've gotten my contract canceled but they won't refund me for the unused sessions that I can't use due to my health restrictions."

"I visited this location when I was up for my daughter's visit to UB for college orientation. My home gym is Howard Beach, NY. I was impressed by the MTS machines at Buffalo, and how clean the gym was. There were plenty of wipes available to clean the machines, and most machines worked properly. The classes weren't offered in the mornings that I was there and the Aqua Fit class was cancelled on the Wednesday I had went, so that was a little disappointing. Aside from that, the gym was pleasant and nice. I will visit again the next time I come up to Buffalo, which will be next month when I actually drop my daughter off for college."

"They'll happily take your money for the "guaranteed results" training program but good luck finding a trainer with the same availability as you. Went three times a week until suddenly no trainers were available in the evenings. Did I get refunded for that month when no one was available? Of course not. Did I still have to pay to break the contract, even though I was the only person holding up my end of that contract? You betcha! Have I gotten my book of workouts which was part of the hefty fee I paid for this training program? Haven't seen that thing since month two and I won't be getting it back because whoever took it last lost it. I paid for the training program for five months and I squatted exactly two times in that amount of time and bench pressed once. When I said from the beginning my goals were strength training and muscle building. I have nothing to show for the amount of money I spent there: no results, no confidence in form, no routine to speak of. Literally nothing. Biggest waste of my time and money. Also, there was never any toilet paper in the ladies room."

"Well maintained LA Fitness with a ton of equipment, facilities are kept pretty clean and they have a little something for everyone. I did notice some of the equipment showing signs of wear and tear but anymore that is usually what I see at this brand. It seems LA Fitness will keep their equipment far past it’s useful life."