White Plains Hospital Emergency Room 41 East Post Road, White Plains, NY 10601

"I went to the ER because I was having Chest Pains for several days, shortness of breath, nausea, swollen ankles and dizziness. I’ve been diagnosed with severe grief which leads to severe panic attacks. After being left standing unattended in a hallway and feeling faint, I realized there wasn’t a call button or MEDICAL STAFF around to help me. I decided to leave and I asked for the paperwork I needed to sign myself out of WPH-ER. I left before receiving the paperwork and went to Greenwich ER. The doctor who I didn’t see wrote misleading notes in my perm med records about my conduct, also instructing the medical staff not to contact me to see if I was ok. Surprisingly, no suspiciously left out was when security was contacted to help with an aggressive patient, because I was not aggressive and handle myself with dignity and the reason I decided to leave and seek dignified care. IT SHOULD BE NOTED: I was able to walkout the ER unnoticed, without medical intervention to try to keep me there to seek medical treatment and false info was put in my chart to cover White Plains Hospital neglect. Thank God for New York State and my ability to file an official complaint against the hospital and the license medical professional who enter misleading information in my permanent medical records. This ER was like a dirty war zone, patients were on stretchers and sitting in chairs waiting for care with no professional in sight. While at Greenwich Hospital ER, the blood test (which I hadn’t received at White Plains) showed an elevated D-Dimer count which can indicate blood clots and the reason for my dizziness and shortness of breath. I could have passed out while waiting for care and left to die. I live a 5-10 minute walk from this ER. I will drive to Connecticut before going back to this ER. I wish I could understand White Plains Hospital national ratings. The lack of concern and care for the patients seeking treatment is evident. I will contact every state or federal agency to investigate the treatment of patients in this Emergency Room, and the character information falsely added to my medical profile because they messed up. I will have it LEGALLY removed."

"Most organized and best run emergency room I’ve been to (out of around 5 in my life.) Lots of friendly and attentive staff. Good system to separate patients by level quickly."

"I can’t say enough about this incredible emergency room and even better staff! Some special shoutouts go to Jeremiah Meyers, the gentle and caring patient coordinator who checked in on my family consistently to make sure we were okay and if we needed anything. The ER nurse, Zin Augustin, was compassionate, personable and so helpful, answering our million questions. The tech, Maddison Delgado, was constantly attending to our needs. Dr Menna was amazing, ensuring my family got the medical attention they needed and at the correct speed. Finally, Josh in registration did an amazing job getting us set up and good to go once we got in. The front desk staff were so welcoming and kept us all calm and smiling. This place is where you want to come when you’re experiencing some of your harder times in life. Thank you WP and a special thank you Jeremiah, Zin, Madison, Dr Menna and Josh!"

"I am writing to express my profound disappointment regarding the recent experience I had at your emergency hospital. My visit left me disheartened and compelled to bring attention to the prolonged waiting time. Upon arrival, I expected prompt and efficient care in the emergency room. Unfortunately, the extensive wait of 5 hours was not only frustrating but also raised concerns about the prioritization of patients in critical situations. Lots of nursing staff, running around in computers and handhelds but not many doctors. The lack of communication regarding the delay added to the distress, leaving me and fellow patients in the dark about the reasons behind the prolonged wait. This place will be my last choice in the future"

"I had such a wonderful experience. Everyone is very concerned and they always say they hope you feel better before they leave. I don't think ive ever felt more cared for in my entire life. The only negative thing is that they are super busy. The waiting rooms are all full to the brim with ppl. But that's not really their fault ppl get sick. I was seen pretty quickly too especially for a walk-in. The staff members were all really nice and comforting and they take you around on these comfy little wheelchairs. One of the staff members realized I was cold and she even brought me a blanket without even having to ask. I never want to be sick but if I am I know exactly where I'm gonna go. I wouldn't go to the places they refer you to though. They referred a doctor from WPHPA and it was God awful. Seems like it's some sort of referral mill that they just send all their patients to. DO NOT GO THERE."