Fastenere

"After reading through reviews here and on the BBB site it’s clear that what we experienced is not a one time occurrence. The order that we purchased never arrived and was instead sent back to sender (their warehouse). Our tracking information confirmed this, however, they refuse to provide a full refund. Instead, they claim that only a portion of the order was returned and therefore they cannot refund us even though we never received anything. The customer service is absolutely awful and I would never recommend this company to anyone. Adding additional response after their reply: The response about us returning only a portion is completely false. Both packages that were shipped were both returned back to sender per tracking. We didn’t receive a single item. It’s pretty interesting that they seem to have the same issues with multiple customers. I never leave negative reviews because I know they can be detrimental to a company, however, I can’t accept it when a company makes money scamming their customers."

"Bought some black screws for a Jeep CJ restoration project. They rusted within 1 week of being outside (and this is in the dry climate of Colorado!). Now I have to spend HOURS replacing all these rusted screws. I emailed customer service 3 times about my order and got no response whatsoever. Look elsewhere if you want something other than low-quality products and low-quality (I mean none at all) customer service. Edit: You still never responded to any of my correspondence to tell me that. This response is one year later. Nice try!"

"No stars. No customer service. Fraudulent shipping and return practices. They will steal your money. We purchased specialty length hex bolts and nuts which were not shipped on-time, and then never delivered. After UPS posted a 'return to sender', Fastener fraudulently claimed that they didn't receive the items back in full. Not sure how we can be blamed for this if it was never delivered in the first place. Anyhow, we have called, and emailed at least 5-10 times, pleaded with customer service to write their wrong and refund us. Nothing. After reading the other 1-star reviews on this website, is apparent that this company is a total scam. I wonder how much money they steal on a yearly basis on all of these fraudulent deliveries."

"Very happy with this company. I ordered some very hard to find rivets and received them in 2 days."

"Rob & his team are great to our business. We’re a govt contractor who has to meet very stringent specifications, Rob delivers very detailed products and advice to help us meet these tight standards. His selection & customer service are excellent."