Prospect Garden Spa 351 Flatbush Avenue, Brooklyn, NY 11238

"Horrible, horrible horrible. I left there almost in tears. This was my 3rd time coming to this establishment. The first time I came alone it was ok , I paid 55 dollars and the the other 2 times I came with my 12 year old son and we both got serviced. I paid110 for both my son and myself, however my last experience was the worst!!!!!!! The last 2 times before this visit I tipped the masseuses who massaged my son and myself very well. However this time around, right after I paid they said to me “ no tip” I said “ excuse me” I just paid 110 dollars for me and son to have a massage 55 dollars a piece. If I choose not to tip that’s my choice. And because of your arrogance and audacity to ask me if I’m not going to tip I’M DEFINITELY NOT GOING TO AND I WILL NOT BE BACK. I asked for a receipt and the masseuse refused to give me one which she stated because: I used cash. So I requested to speak with the manager who wasn’t around but then they called him and he came I explained exactly what happened and he was very arrogant and said “well if you don’t like it then don’t come back” I said ok but just know I’ll be writing a heck of a review about my son’s and myself’s experience here this evening. Right after I said that he wrote the receipt and was very apologetic about his staff demanding a tip from me and making me uncomfortable. VERY BAD! I went there to spend mommy and son time because of grief that we are both going through not for arguments and confrontations. HORRIBLE! If I could choose no stars I would!"

"I have had some amazing massages at this place but it’s quite hit or miss. This massage place is owned by the same people as Prospects Eastern BK Spa. They need to hire someone to work at the front desk because I (and the person before me) had the massage interrupted many times to greet new customers. The masseuse seemed stressed and talked with other masseuses the first half of my massage, took phone calls with the other location during it, and was barely paying attention to my massage. It was still a good massage and I know the people there are working very hard, they just need to hire more people so they’re not overworked!"

"First time was good enough to come back today. Well, this time it was terrible. Called ahead to set an appointment for a couples massage arrived, had to wait 15 mins just to be told they had single rooms ready. Terrible service, given a $55 gift certificate which wouldn’t even cover anything. Walked out more tense and stressed than I arrived. Won’t be back."

"Customer service is what the downfall here I was a local that came here very often! The massages were great and for an affordable however overtime they stopped servicing locals! You can no longer walk in this establishment as a customer and even booking is a HARD AND HORRIBLE time with no solid promises. Newcomers in Brooklyn now have taken up slots to the point where this place booked until 8pm. Will not be using this business anymore because it’s not geared toward the working class locals. I hope that they fix what once was an amazing establishment."

"I book this place online for my hubby birthday when I got there was skeptical at first wasn't shore I were at the right place. it was just us there. by the time we were ready to begin our session more people were coming in felt more at easy. the staff was very pleasant believe me the massage was amazing felt so relax it was the best I had strongly recommend for couples looking for that intimate private relaxation. thanks again guys."