Atrium Parking Garage

"Weird. Tried cash, refused. Finally used a Credit Card.... done. It was a one day experience for the Syracuse Jazz Fest. Car was safe and protected. That's all I needed."

"I attempted to exit the parking garage and my card wouldn't work (card is a month old) so I pressed the help button. The man who responded was absolutly NO help. He told me that if my card didn't work and I didn't have another card that I would have to call someone I know to come use their card. I told him I didn't have time for all that and he proceeded to tell me it was MY fault for entering a parking garage with a card that doesn't work. He said there is no other way to pay. I said this is ridiculous and his response was "so are our customers. And then hung up. Needless to say I will NEVER use that parking garage or any of that companies other properties ever again. NOT HAPPY AT ALL!!!!"

"This garage, owned by Partnership Properties does not even meet the basic and minimal garage standards such as: assurance of parking spot, making sure ceilings are not falling, the integrity of the garage construction is maintained, plowing in poor weather, salting the ramps, etc but they also go as far as to really screw over anyone needing to pause their monthly pass for family reasons. I've been a paying parking client for the last year, consistently paying my far too expensive monthly bill for a garage that does not even meet the most basic of safety standards. In an effort to give ample notice and time, I e-mailed the woman responsible for handling the monthly parking passes to inform her I'm expecting a baby in two months, wondering what the procedure is for maternity leave. To my utter surprise, she responds that if I'd like to keep my pass, I will need to pay for it as if I'm using it for the 3 months I will be out and that they do not allow freezing or any restart fee for such cases. As if the standards of maternity leave in this country are not bad enough, you have to pay $85/month during a time period that you're not even guaranteed paid time off for! Thanks for your understanding and support, Partnership Properties! Partnership Properties Inc are pathetic and greedy! Do not park with them!"

"If it was possible to leave zero stars for my recent trip to this parking garage I would. I requested assistance since the machine was not reading my parking ticket (I still had the ticket and there seemed to be nothing wrong with it physically). Upon contacting the person with the assistance button he kept referring to me as "bud" and stated that I must pay the $10 fee for a lost ticket because "it is your fault the ticket won't read ... our machines are pretty hearty and don't make mistakes." We asked to speak to a manager or his supervisor and he stated "I am a manager and you're on camera bud" as if I was doing something wrong by requesting assistance and not having to pay $10 for 30 minutes in the garage. Terrible experience, will never park there again."