Stanley's Bakery

"Going Down Hill The attitude of the management and staff is some of the worst around. I have read some of the recent reviews and they are correct, especially when it comes to their cake decorating and demeanor. They have some of the best tasting pastries around but anything outside of this has just become horrific. Our terrible cake experience this time around will sadly stop us from returning after 35 years."

"I have been going to Stanley’s for my entire life and have always been happy until this past week. I purchased almost 2 dozen donuts (jelly and custard) for an important event and they were completely stale….both kinds. I was so embarrassed. I called the store and she said her manager was not in but took my info and said he call the following day. Next day, nothing so I called again…girl I spoke to was rude and not helpful at all. She said, ‘well, we are busy right now’…took my info and said manger would call back. Still waiting for a call. From what I understand, there is a new owner for the past 3 years and I’m sad to say….but with the quality of food and customer service….i don’t see this bakery continuing to be successful. Very sad as I said I have been going here for over 40 years. **IN REPLY TO RESPONSE: I’m sorry to say, but we were never asked to bring the donuts in because I would have explained that we were in CT and that would not have been an option….like I said it was a special event. The donuts ‘tasted’ stale and easily crumbled. Maybe you’re using a new recipe as they were lighter in color than the ones I am used to. My entire family was at this event who also have always gone to Stanley’s and they too agreed that they tasted stale."

"Sunday morning at 1020....no poppy seeded rolls left "because it's busy." Someone dropped the ball. Used to order a yellow cake with chocolate mousse filling and icing. I did this twice a year for 17 years. Once new owners took over they don't know what chocolate mousse is. They gave me fudge and said it was just "a darker color." The cake weighed a ton and was NOT mousse. They tried to remake it....same thing. I got fudge. Not what it used to be."

"Okay our wedding cake had major problems with people at bakery for delivery of cake the restaurant was less than 5 miles from bakery strip steak in great river bakery refused to deliver there from noon to one for our party at two went back and fourth about it 5 times not once 5 in the week before our wedding finally one of the staff offered to do great gave her $40 tip said ty and thought this was done nope two days before wedding they call and say how do you want cake decoratated which was discussed two months prior with pictures and emails on what was supposed to look like had another fight they’re upsetting my bride 6 times two weeks before wedding so get that dealt with okay wedding day this is the kicker that I haven’t dealt with just yet cake supposed to be delivered at 1230 or one restaurant open and they have manager phone number to call just in case something happens well it did cake wasn’t delivered door to restaurant was open and nobody called manager the kicker is nobody called or contacted us to say cake not there so restaurant took it upon themselves to go to bakery and get the cake which they didn’t have to so ty to them but my bride now had that to deal with on wedding day at party I would never ever ever recommend this bakery again I’ve been going there since I was a kid I’m gonna miss their doughnuts but this was totally totally unforgivable and unacceptable don’t ever get your wedding cake there if you don’t want problems!!!! Plus the cake looked a little like pictures that were what it was supposed to be and cake itself was not very good icing yes good filling good cake not good at all that was consensus of all my guests at party"